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Self-Service Honor Roll
Submission Form

Instructions: DMG Consulting invites you to share with us examples of outstanding self-service enivornments, IVR, speech or web-based. Please complete this form by giving us the name and contact information (phone number or URL) for the self-service environment you recommend. Be sure to tell us why you think it's outstanding. We will publish the names of the leading self-service environments in DMG's Self-Service Honor Roll on our site, www.dmgconsult.com, and will also discuss them in articles in trade publications.

Touch-tone IVR
Speech-enabled IVR
eService

DMG in the News
7/13/2010 - DMG Consulting Releases 2010 Quality Management/Liability Recording (Workforce Optimization) Market Share Report; Tracks Performance and Market Share of 45 Competitors 
7/11/2010 - When you call, they're listening - A Plymouth company's call recording software helps call centers analyze employees and callers (Minneapolis - St Paul StarTribune)  

Whitepapers, Executive Briefings, and Benchmark Reports
7/27/2010 - Improving Back-Office Productivity and Quality with Workforce Management 
7/7/2010 - Social Media: Guide for Building a Customer Support Strategy 
6/17/2010 - Contact Center Best Practices: Using Training to Achieve Enterprise Goals

Featured Publications
7/1/2010 - The Siebel Effect—And Its Survivors (destinationCRM.com) 
6/1/2010 - Analyzing the Workforce (destinationCRM.com)
5/11/2010 - Selecting a Hosted Contact Center Solution (Interactive Intelligence Blog)
5/10/2010 - Benchmark Study of Contact Center Workforce Management: A Mission-Critical but Flawed Tool (SupportIndustry.com)

DMG Job Opportunity

Junior Industry Analyst (2 openings)

Self-Service Honor Roll

Nomination Form
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