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Self-Service Honor Roll
Submission Form

Instructions: DMG Consulting invites you to share with us examples of outstanding self-service enivornments, IVR, speech or web-based. Please complete this form by giving us the name and contact information (phone number or URL) for the self-service environment you recommend. Be sure to tell us why you think it's outstanding. We will publish the names of the leading self-service environments in DMG's Self-Service Honor Roll on our site, www.dmgconsult.com, and will also discuss them in articles in trade publications.

Touch-tone IVR
Speech-enabled IVR
eService

DMG in the News
5/8/2013 - DMG Consulting Releases 2013 – 2014 Contact Center Workforce Management Market Report 
3/15/2013 - DMG Consulting Releases 2012 - 2013 Workforce Optimization Product and Market Report

Whitepapers, Executive Briefings, and Benchmark Reports
5/13/2013 - Improve Contact Center Performance with Real-Time Metrics 
3/13/2013 - Workforce Management Doesn’t Have to be So Hard
3/1/2013 - Building the Business Case for a Cloud-Based Contact Center Solution

Featured Publications
5/6/2013 - Multi-Channel: A Must for Today’s Contact Center (ConnectFirst) 
4/10/2013 - Transforming Your Contact Center Into an Essential Corporate Contributor (SupportIndustry.com)
3/1/2013 - Changing the Face of Workforce Optimization (destinationCRM.com)

Self-Service Honor Roll

Nomination Form
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