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Self-Service Honor Roll
Submission Form

Instructions: DMG Consulting invites you to share with us examples of outstanding self-service enivornments, IVR, speech or web-based. Please complete this form by giving us the name and contact information (phone number or URL) for the self-service environment you recommend. Be sure to tell us why you think it's outstanding. We will publish the names of the leading self-service environments in DMG's Self-Service Honor Roll on our site, www.dmgconsult.com, and will also discuss them in articles in trade publications.

Touch-tone IVR
Speech-enabled IVR
eService

DMG in the News
3/4/2010 - DMG Consulting Releases 2010 Outbound Dialing Market Research Report 
2/10/2010 - Convergys names new CEO, tapping former phone exec (DailyFinance)  

Whitepapers, Executive Briefings, and Benchmark Reports
2/25/2010 - 2010 Contact Center Outbound Dialer Product and Market Report 
2/21/2010 - Payment Card Industry Data Security Standards (PCI-DSS) Guide for Contact Center Managers, Sponsored by CallCopy 
1/28/2010 - IVR to the Rescue! A Benchmarking Study of 2010 Enterprise, Contact Center and IT Priorities and the Critical Role of IVRs in Achieving These Goals

Featured Publications
2/15/2010 - Voice Self-Service is Essential for Achieving Top 2010 Enterprise and Contact Center Goals (SupportIndustry.com) 
2/1/2010 - Speaking of Customer Insights (destinationCRM.com)
1/25/2010 - Contact Center Innovation: What to Expect in 2010 (destinationCRM.com)
12/15/2009 - Presence Is Accounted For (destinationCRM.com)

DMG Job Opportunity

Junior Industry Analyst (2 openings)

Self-Service Honor Roll

Nomination Form
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