Press Release Archive

Past Press Releases Date Press Release 10/15/2012 DMG Consulting Releases 2012 Cloud-Based Contact Center Infrastructure Market Report 9/20/2012 DMG Consulting Releases 2012 IVR Analytics Product and Market Report 8/8/2012 DMG Consulting Releases 2012 Contact Center Performance Management Market Report 5/31/2012 DMG Consulting Releases 2012 Contact Center Workforce Management (WFM) Market Report; Record Year for WFM with Interest at All-Time High and New Solutions 3/21/2012 DMG Consulting Releases 2011 – 2012 Quality Management/Liability Recording (Workforce Optimization) Product and Market Report; Research Reveals Several Trends Converge to Impact Sector, Fuel Growth 1/17/2012 DMG Consulting Releases Three Reports to Help Technology Users Understand Markets and Make Buying Decisions 8/23/2011 DMG Consulting Releases 2011 – 2012 Contact Center Performance Management Benchmark Study and Market Report 7/14/2011 DMG Consulting Releases 2011 Proactive Customer Care Product and Market Report; Market in Transition, Organizations Realizing Power of Timely, Relevant, Proactive Communications 6/22/2011 DMG Consulting Releases 2011 Quality Management/Liability Recording (Workforce Optimization) Market Share Report; Explores Financial Performance and Market Share of 45 Industry Players 6/1/2011 DMG Consulting Releases 2011-2012 Contact Center Workforce Management Market Report; Predicts Strong Growth through 2014; Innovation Focused on Ease of Use, Multi-Channel and the Cloud 3/3/2011 DMG Consulting Releases 2010-2011 Quality Management/Liability Recording (Workforce Optimization) Product and Market Report; Research Reveals an Innovative Market Poised to Grow Strongly Through 2013 12/9/2010 DMG Consulting Releases Two New Market Reports: Speech Analytics and Hosted Contact Center Infrastructure; Reports Explore Markets, Reveal Trends, Identify Market Share and Predict Growth in Years to Come 12/1/2010 DMG Consulting Releases 2010 Quality Management/Liability Recording (Workforce Optimization) Mid-Year Market Share Report; Contact Center WFO Revenue Up 10.5% Over First Half of 2009, Growth Projected for Every Segment Through 2013 11/16/2010 DMG Consulting Releases 2010-2011 Text Analytics Product and Market Report; Social Media Driving Strong Adoption Through 2014 8/18/2010 DMG Consulting Releases 2010 Contact Center Surveying/Feedback and Analytics Market Report; Surveying/Feedback Implementations Increasing, Contact Center Teaming with Other Business Units to Share Information 8/4/2010 DMG Consulting Releases 2010 Hosted/Managed Service IVR Market Report; Revenue Steady Through 2009, Balance of Power Shifting to Hosted/Managed Service Solutions 7/13/2010 DMG Consulting Releases 2010 Quality Management/Liability Recording (Workforce Optimization) Market Share Report; Tracks Performance and Market Share of 45 Competitors 3/24/2010 DMG Consulting Releases 2010 Contact Center Workforce Management Market Report; High Growth Characterized 2009, Expected to Continue 1/27/2010 DMG Consulting Releases 2009-2010 Workforce Optimization (WFO) Report 11/18/2009 DMG Consulting Releases 2009-2010 Speech Analytics Market Report 9/21/2009 Recession Spurs Growth in Hosted Contact Center Infrastructure Market 8/12/2009 Surveying / Feedback and Analytics Market Increases by 18 Percent as Need to Retain Customers Grows 7/21/2009 Contact Center Workforce Optimization Grew By 14 Percent To $2.7 Billion In 2008, Outperforming Most IT Sectors 6/9/2009 Interactive Voice Response (IVR) Market To Grow To $2.7 Billion By 2011 4/23/2009 Contact Center Performance Management Grew by 53% in 2008 Despite Worldwide Economic Slowdown 4/2/2009 Emerging Contact Center Analytics Apps are Reducing Contact Center Costs by 5%-10% 1/28/2009 Workforce Management Market Grows by 7.4 Percent Despite Global Recession 1/22/2009 Quality Management/Liability Recording (Workforce Optimization) Market Defies Recession 11/13/2008 Quality Management/Recording (WFO) Market Grew BY 18.3% In First Half Of 2008 10/28/2008 Interactive Voice Response (IVR) Market Hits $1.9 Billion in 2007 9/23/2008 Contact Center Surveying/Feedback and Analytics Market Grew by 21.3% Between 2007 and2008 9/17/2008 Speech Analytics Market Grows at 106% in Past Year 9/9/2008 DMG Consulting Survey Reveals Contact Centers are Severely Underprepared for Disasters 6/25/2008 QUALITY MANAGEMENT/LIABILITY RECORDING MARKET REACHES RECORD $2.39 BILLION IN 2007 4/23/2008 Hosted Contact Center Infrastructure Market to grow 20% - 25% in 2008 3/5/2008 Contact Center Performance Management (CCPM) Market Momentum Continues, With Strong 79% Growth in 2008 1/10/2008 Contact Center Workforce Management (WFM) Market Projected to Grow by 20% in 2008 12/11/2007 DMG Predicts Contact Center QM/Liability Recording Market to Exceed $2.3 Billion in 2007 11/14/2007 QM/Recording (WFO) Market Growing by 16.8% in 2007 11/7/2007 DMG CONSULTING NAMES TED LUBOWSKY MANAGING DIRECTOR 9/19/2007 DMG CONSULTING EXPANDS RESEARCH AND CONSULTING PRACTICE - Telecom veteran and contact center consultant Jim Wetterau joins DMG Consulting 6/28/2007 Quality Management/Liability Recording Revenue Grows by 106% in 2006 6/21/2007 Contact Center Surveying on the Upswing 3/27/2007 Speech Analytics Is Fastest Growing Application In Contact Center Market 1/10/2007 CONTACT CENTER PERFORMANCE MANAGEMENT TO TAKE OFF IN 2007 12/7/2006 Quality Management/Liability Recording Market Grows by 85.5% in First-Half 2006 9/20/2006 DMG CONSULTING LLC PUBLISHES IN-DEPTH ANALYST REPORT ON BILLION DOLLAR QUALITY MANAGEMENT/LIABILITY RECORDING MARKET 4/17/2006 DMG Consulting Publishes 2006 Speech Analytics Market Report 1/17/2006 DMG Consulting Publishes 2006 North American Contact Center Outsourcing Market Report 11/29/2005 DMG Consulting Announces Appointment of Contact Center Expert, Deborah Navarra 11/7/2005 DMG Consulting Publishes 2005 Quality Management/Liability Recording Mid-Year Market Share Update 9/14/2005 DMG Consulting Authors and Announces Availability of New, Ground-Breaking Book, “The Real-Time Contact Center" 2/22/2005 2005 Brings Breakthroughs in Contact Center Quality Management and Liability Recording Market 2/10/2004 DMG Consulting LLC Publishes First Comprehensive Report on Quality Management / Liability Recording Market

[View current press releases]