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New Industry Market Research from DMG

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2008 Quality Management/Liability Recording Mid-Year Market Share Report
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2008 QM/Recording Market Share Report

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2008 Worldwide Interactive Voice Response Trends and Market Share Report
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2008 Worldwide Interative Voice Response Trends and Market Share Report

Latest End User Research
Free from DMG Consulting

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Contact Center Disaster Recovery Benchmarking Study

Business as Usual? A Benchmarking Study of Disaster Recovery and Business Continuity for Contact Centers

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2008 Contact Center Executive and Management Briefing Report

2008 Contact Center Executive and Management Briefing Report
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DMG in the News
12/1/2008 - The Power of Performance Management (Business Management)
11/27/2008 - 'Homeshoring' gains popularity (Boston Globe)

Featured Publications
12/1/2008 - Feedback Is the Future - Contact center surveying is evolving into enterprise feedback management. (destinationCRM.com)
11/17/2008 - Understanding Session Initiation Protocol in today's call centers (SearchCRM.com)
11/12/2008 - Techniques for Decreasing Agent Attrition (SupportIndustry.com)
10/15/2008 - Customer Retention is a Priority for Mobile Phone Providers (G-CEM)

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