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DMG Consulting releases The Real-Time Contact Center Newsletter monthly. Each edition features insightful analysis of the hottest topics in the contact center market. The Newsletter highlights new technologies, operational challenges and opportunities, management issues and best practices. Our columns and articles focus on the practical benefits and impact of market developments on your contact center. The Newsletter is interactive and invites your questions and comments.

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Archived Newsletters



DMG in the News
5/8/2013 - DMG Consulting Releases 2013 – 2014 Contact Center Workforce Management Market Report 
3/15/2013 - DMG Consulting Releases 2012 - 2013 Workforce Optimization Product and Market Report

Whitepapers, Executive Briefings, and Benchmark Reports
5/13/2013 - Improve Contact Center Performance with Real-Time Metrics 
3/13/2013 - Workforce Management Doesn’t Have to be So Hard
3/1/2013 - Building the Business Case for a Cloud-Based Contact Center Solution

Featured Publications
5/6/2013 - Multi-Channel: A Must for Today’s Contact Center (ConnectFirst) 
4/10/2013 - Transforming Your Contact Center Into an Essential Corporate Contributor (SupportIndustry.com)
3/1/2013 - Changing the Face of Workforce Optimization (destinationCRM.com)

Self-Service Honor Roll

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