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DMG in the News
2/5/2010 - Verint Acquires Iontas (TMCnet.com)  
2/2/2010 - Big Brother for Hire (Information Management)  

Whitepapers, Executive Briefings, and Benchmark Reports
1/28/2010 - IVR to the Rescue! A Benchmarking Study of 2010 Enterprise, Contact Center and IT Priorities and the Critical Role of IVRs in Achieving These Goals 
11/20/2009 - Verint Contact Center QA Guide: Building a World-Class Quality Assurance Program

Featured Publications
2/1/2010 - Speaking of Customer Insights (destinationCRM.com) 
1/25/2010 - Contact Center Innovation: What to Expect in 2010 (destinationCRM.com) 
12/15/2009 - Presence Is Accounted For (destinationCRM.com)
11/11/2009 - Is Unified Communications the Next “Disruptive” Customer Service Technology? (SupportIndustry.com)

DMG Job Opportunity

Analyst/Consultant

Self-Service Honor Roll

Nomination Form
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