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The essential guide to help navigate this highly competitive 95-plus vendor marketplace; determine if hosting is right for your organization; and which technology partner can best meet your current and future needs.
DMG Consulting LLC is the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and consulting services.
Hosted/Managed Service IVR Market Research
The growing pressure to increase use of self-service automation in all types of public and private institutions has kept investments in IVR strong, even during the worst of the recession. End users are showing a strong preference for hosted and managed service IVR solutions, as reflected in the increasing percentage of the market being captured by these vendors. End users have found the hosted/managed service acquisition model compelling, as it enables them to purchase leading technology and applications without a large up-front investment or the need for in-house expertise. And because this IT sector is so highly competitive, now may be the ideal time to negotiate an outstanding deal.
Fact-Based Report with Market Share Analysis, Product Comparisons, Pricing, ROI, Best Practices and more
The 2010 Hosted/Managed Service IVR Market Report is the most comprehensive guide to the hosted/managed service IVR technology market. The Report thoroughly addresses both inbound and outbound IVR sectors and related applications. It examines the top five leading and contending vendors, their offerings, underlying technology, functionality, market share, projections, pricing, benefits, return on investment (ROI), trends, challenges and current and planned innovations. The Report gives IT and contact center decision-makers the technical, functional, financial and pricing information they need to select the best solution and negotiate terms that will enable them to succeed with their IVR initiatives.
New for 2010
DMG’s expanded coverage of this aggressive market includes an examination of the benefits and best uses of proactive customer care and outbound notification services, and the results of DMG’s vendor satisfaction analysis, showing what end users think of the top five leading and contending providers, with ratings across seven essential categories.
Custom Consulting
DMG can help you survive and thrive during this recession. You can benefit from our 20+ years of hands-on experience in selecting, building and implementing IVR solutions. We can also assist you in increasing your call containment rates and identifying new automation opportunities.
Learn More
To learn more about DMG Consulting LLC's 2010 Hosted/Managed Service IVR Market Report and our consulting services, contact Deborah Navarra at 516-628-1098, or deborah.navarra@dmgconsult.com.
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