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The 2008 Worldwide Interactive Voice Response Trends and Market Share Report is the most up-to-date, in depth and objective analysis of this important contact center market segment.
IVR systems have been around since the 1980s, but the market has exploded in the last few years as companies large and small all over the world build or enhance self-service solutions. DMG estimates that worldwide IVR revenue reached $1.867 billion in 2007 and will exceed $2.4 billion by 2010, despite the current economic challenges.
The 2008 Worldwide Interactive Voice Response Trends and Market Share Reportclearly explains for vendors and investors the trends and activities that are driving market growth, highlighting opportunities and identifying acquisition targets.
Accurate, Detailed and Up-to-Date Industry Market Share Analysis from the Leader
DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services. The 2008 Worldwide Interactive Voice Response Trends and Market Share Report represents the latest in DMG Consulting’s ongoing coverage and primary research on the most important segments of the contact center and enterprise technology market.
The 2008 Worldwide Interactive Voice Response Trends and Market Share provides the most detailed, up-to-date, and objective analysis of the revenue size, market share, positioning and trends for this technology sector. The Report analyzes revenue and market share for 65 competitors of all types: inbound/outbound, premise-based and hosted solutions. It also presents projections by IVR sector for 2008 to 2010, provides IVR pricing, and analyzes the technical, enterprise and contact center trends impacting the IVR market. This Report is intended for the many industry participants and financial firms that require accurate information as a basis for their investment decisions and plans.
Key Components of this Report
- In-depth review of technical, enterprise and contact center trends driving adoption and investments in IVR
- Detailed revenue and market share analysis by vendor for the three leading IVR segments: premise-based/licensed inbound solutions, hosted inbound solutions, and hosted outbound solutions
- IVR pricing
- IVR market projections by segment for 2008 to 2010
Learn More
To learn more about DMG Consulting LLC's The 2008 Worldwide Interactive Voice Response Trends and Market Share Report, contact Deborah Navarra at 516-628-1098, or deborah.navarra@dmgconsult.com.
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