 |
DMG Consulting’s fourth annual Mid-Year Market Share Report for the contact center Quality Assurance/Liability Recording (WFO) market. The Report provides a comprehensive market share analysis of this market segment based on extensive analysis of financial data provided by both public and privately held companies.
The Mid-Year Market Share Report analyzes revenue and market share for the 45-plus vendors with Quality Management/Liability Recording (WFO) offerings. The Report provides a breakdown of total company GAAP revenue for first- half 2008 and a comparative analysis of revenue growth vs. the same period for 2007, by vendor, market segment, and application.
Detailed and Timely Industry Market Share Analysis
The 2008 Quality Management/Liability Recording Mid-Year Market Share Report is widely recognized among vendors and members of the financial community as the most accurate and comprehensive financial analysis of this mature and constantly changing market.
The Report provides a deep-dive analysis and breakdown of revenue for the top vendors by segment – recording/QM, contact center with and without workforce management, call recording (TDM and IP) and all related applications including, including performance management, speech analytics, surveying, coaching, eLearning and workforce management.
Our 2008 Quality Management/Liability Recording Mid-Year Market Share Report reveals trends that are driving strong and steady organic growth in the first half of 2008 , including innovation, new offerings for the mid-market, increased sales of relatively new WFO applications, such as speech analytics, surveying/feedback, coaching, and performance management, and a substantial increase in professional services revenue.
The Report provides projection for market growth in 2009-2010, including the impact of the economic slowdown.
The Report includes:
- Detailed revenue and market share analysis by vendor on a GAAP basis for the total market, contact center segment, Quality Management/Recording sector, call recording (TDM and IP) and Quality Management applications
- Growth comparisons between first-half 2008 and first-half 2007
- Revenue, market share and trends analysis for sales of hardware, software and services
- Revenue and market share analysis by vendor for hosting/software-as-a-service delivery model
- Revenue, market share and trends analysis for the individual applications within WFO suites
- Market projections by application segment for 2009 and 2010 for TDM Recording, VoIP Recording, Quality Assurance/Quality Management, Performance Management, Speech Analytics, eLearning, Coaching, Surveying and Workforce Management
|
|
