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Widely recognized in the contact center industry and financial community as the most comprehensive and accurate analysis of this technology segment, DMG Consulting’s annual Quality Management/Liability Recording (Workforce Optimization) Market Share Report is essential for vendors and investors who want to thoroughly understand the current status and future performance of the 45-plus competitors in this dynamic market.
DMG Consulting is the leading industry authority on the dynamic quality management/liability recording market. The 2010 Quality Management/Liability Recording (WFO) Market Share Report, the 7th annual edition, covers a total of 45 vendors and features detailed analyses of revenue and market share for the top 23 market leaders and contenders, including: ASC, Aspect, Autonomy etalk, Cacti, Calabrio, CallCopy, CTI Group, CyberTech, dvsAnaytics (previously TDI), Envision, HigherGround, Interactive Intelligence, KnoahSoft, Magnetic North, NICE, OAISYS, OnviSource, TantaComm, Telrex, Verint, VirtualLogger, VPI and Zoom International.
Accurate, Detailed and Timely Industry Market Share Analysis
The 2010 Quality Management/Liability Recording (WFO) Market Share Report is the most comprehensive revenue and market share analysis of this dynamic technology sector. The Report addresses total company revenue and market share for all of the WFO competitors. It analyzes revenue by technology sector, providing a complete and detailed evaluation on a company-wide, contact center WFO, vertical, application, geography and sales-model basis. In addition to reviewing 2009 revenue and market share for all of the WFO vendors, the Report provides growth comparisons for 2008 and 2009 for the overall market and for relevant technology sectors, with contact center and non-contact center views. This Report also presents total company GAAP revenue trends, contact center WFO revenue trends, and revenue trends by vertical for the five-year period from 2005-2009.
Key elements of the 2010 Quality Management/Liability Recording (WFO) Market Share Report include:
- Total company revenue and market share analysis for all vendors that sell quality management/liability recording (WFO) solutions for contact centers and other uses
- Detailed revenue and market share analysis by company and technology sector for all vendors that sell quality management/liability (WFO) recording solutions
- Drill-down analyses of market revenue and market share, from total company to contact center-only views of the data
- Growth in total and by company from 2008 to 2009 for the overall market, relevant technology sectors, and contact center and non-contact center views
- Five-year revenue trend analyses for total company revenue, contact center WFO, geography and vertical
- Revenue and market share for 2009 by application for recording (total voice, contact center, non-contact center, time division multiplexing (TDM) and Internet Protocol (IP)) and quality management solutions
- Revenue by application for all quality management/recording (WFO) market segments, including recording (contact center, non-contact center, video and other), quality assurance, workforce management, speech analytics, performance management and surveying, coaching and eLearning
- Revenue and market share for 2009 for hardware, software and services, for the market and by vendor
- Revenue and market share for 2009 by geography, for the market and by vendor
- Analysis of recording by TDM and IP and for contact center and non-contact center
Learn More
To learn more about DMG Consulting LLC's 2010 Quality Management/Liability Recording (WFO) Market Share Report, contact Deborah Navarra at 516-628-1098 or deborah.navarra@dmgconsult.com.
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