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The 2009 Quality Management/Liability Recording (WFO) Market Share Report is the definitive industry resource for revenue and market share data for the workforce optimization market.
DMG Consulting is the leading industry authority on the dynamic quality management/liability recording market. Our annual Quality Management/Liability Recording (WFO) Market Share Report is the culmination of over 3,000 hours of primary research conducted annually on this market sector. We are uniquely qualified to provide historical perspectives and insightful analysis of the overall growth and revenue trends in the WFO market, which we have tracked, researched and analyzed since 2004.
Accurate, Detailed and Up-to-Date Industry Market Share Analysis
The 2009 Quality Management/Liability Recording (WFO) Market Share Report addresses revenue and market share for quality management/recording vendors and all related applications, including performance management, speech analytics, surveying, coaching, eLearning and workforce management. It also addresses the WFO revenue for back office activities, an emerging component of this market. This Report reflects revenue and market share for total company performance, then breaks it down by technology sector. It provides a complete and detailed analysis of revenue by sector, geography, revenue type, channel and company. The Report provides an overall market share analysis and includes breakdowns by recording and contact center (with and without workforce management), geography, sector, and vertical for 21 top companies.
The 2009 Quality Management/Liability Recording (WFO) Market Share Report provides growth comparisons for 2008 and 2007 for the market, and by technology sector, with contact center and non-contact center views. The Report includes five-year revenue trend analyses for total company GAAP revenue, contact center WFO segments, geographic regions, and verticals. It also includes revenue and market share broken down by hardware/software/services and by geography for the market and individual vendors. This Report is essential for vendors and investors who want to thoroughly understand the current status and future performance of the 45-plus competitors in this dynamic growth market.
Key elements of the Quality Management/Liability Recording (WFO) Market Share Report include:
- Total company revenue and market share analysis for all vendors that sell quality management/liability recording (WFO) solutions for contact center and other uses
- Detailed revenue and market share analysis by company and technology sector for all vendors that sell quality management/liability (WFO) recording solutions
- Drill-down analyses of market revenue and market share, from total company to contact-center-only views of the data
- Growth comparisons between 2007 and 2008 for the overall market, technology sectors, and contact center and non-contact center views
- Five-year revenue trend analyses for total company generally accepted accounting principles (GAAP) revenue, contact center WFO, geography and vertical
- Revenue and market share for 2008 by application for recording (total voice, contact center, non-contact center, time division multiplexing (TDM) and Internet Protocol (IP)) and quality management solutions
- Revenue by application for all quality management/recording (WFO) market segments, including recording (contact center, non-contact center, video and other), quality assurance, workforce management, speech analytics, performance management and surveying, coaching and eLearning
- Revenue and market share for 2008 for hardware, software and services, for the market and by vendor
- Revenue and market share for 2009 by geography, for the market and by vendor
- Analysis of recording by TDM and IP for contact center and non-contact center uses
Learn More
To learn more about DMG Consulting LLC's 2009 Quality Management/Liability Recording (WFO) Market Share Report, contact Deborah Navarra at 516-628-1098 or deborah.navarra@dmgconsult.com.
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