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The 2008 Quality Management/Liability Recording Market Share Report is the definitive industry resource for revenue and market share data for the workforce optimization market.
DMG Consulting is the leading industry authority on the dynamic quality management/liability recording market. Our annual Quality Management/Liability Recording Market Share Report is the culmination of over 3,000 hours of primary research conducted annually on this market sector. We are uniquely qualified to provide historical perspectives and insightful analysis of the overall growth and revenue trends in this market, which we have methodically tracked and researched since 2004.
Accurate, Detailed and Up-to-Date Industry Market Share Analysis
The 2008 Quality Management/Liability Recording Market Share Report addresses revenue and market share for quality management/recording vendors and all related applications, including performance management, speech analytics, surveying, coaching, eLearning and workforce management. The Report provides an overall market share analysis and includes breakdowns by recording and contact center (with and without workforce management), geography, sector, and vertical for 20 top companies.
DMG Consulting’s 2008 Quality Management/Liability Recording Market Share Report provides critical insight into how migration from TDM to IP recording, acquisitions, emerging vendors and ongoing product innovation contribute to the sustained growth in this mature, yet active market. This Report clearly explains for vendors and investors the trends and activities that are driving market activity, highlighting market opportunities and identifying acquisition targets.
The Report features:
- Total company revenue and market share analysis for all vendors that sell Quality Management/Liability Recording solutions for contact centers and other uses.
- Detailed revenue and market share analysis by company and technology sector for all vendors that sell Quality Management/Liability Recording solutions.
- Drill-down analyses of market revenue and market share, from total company figures to contact center-only views.
- Growth comparisons between 2006 and 2007 for the overall market, technology sectors, and contact center and non-contact center views.
- Four- or five-year revenue trend analyses for total company GAAP, contact center WFO, geography and vertical.
- Revenue and market share for 2007 by application for recording (total voice, contact center, non-contact center, TDM and IP) and quality management solutions.
- Revenue by application for all Quality Management/Liability Recording market segments, including recording (contact center, non-contact center, video and other), quality assurance, workforce management, speech analytics, performance management and surveying, coaching and eLearning.
- Revenue and market share for 2007 for hardware, software and services for the market and by vendor.
- Revenue and market share for 2007 by geography for the market and by vendor.
- Analysis of recording by TDM and IP for contact center and non-contact center uses.
Learn More
To learn more about DMG Consulting LLC's 2008 Quality Management/Liability Recording Market Share Report, contact Deborah Navarra at 516-628-1098 or deborah.navarra@dmgconsult.com.
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