1.    Executive Summary
2.    Introduction
3.    Financial Information Sources
4.    Debates about Methodology   
5.    Methodology   
6.    QM/Recording Total Company GAAP Revenue and Market Share,
       2007 vs. 2006 Comparison
7.    2007 Total Company GAAP Revenue and Market Share
8.    2007 Revenue and Market Share (WFO and recording solutions)
9.    2007 Revenue and Market Share (WFO and recording solutions, excluding video)   
10.  WFO/Recording Total Company GAAP Revenue and Market Share,
       2007 vs. 2006 Comparison
11.  Total Company GAAP Revenue Trends, 2003 – 2007
12.  2007 WFO and Recording Solutions Revenue and Market Share by Application   
13.  2007 Contact Center WFO Revenue and Market Share
14.  Contact Center WFO Revenue Trends, 2007 vs. 2006 Comparison
15.  Contact Center WFO Revenue Trends, 2004 – 2007
16.  2007 Quality Assurance/Management Revenue and Market Share
17.  2007 Contact Center Recording Revenue and Market Share
18.  2007 Non-Contact Center Logging/Recording Revenue and Market Share
19.  2007 Total Voice Recording Revenue and Market Share
20.  2007 Total TDM Recording Revenue and Market Share
21.  2007 Total IP Recording Revenue and Market Share
22.  2007 Recording Revenue and Market Share
23.  Revenue and Market Share Trends by Geography, 2004 – 2007
24.  2007 North America (US and Canada) Revenue and Market Share
25.  2007 Europe Revenue and Market Share
26.  2007 Asia Pacific Revenue and Market Share
27.  2007 Rest-of-World (CALA and MEA) Revenue and Market Share
28.  Revenue Trends by Vertical, 2004 – 2007
29.  2007 Revenue and Market Share by Revenue Source   
30.  Revenue Source Trends, 2007 vs. 2006 Comparison
31.  2007 Hardware Revenue and Market Share
32.  2007 Software Revenue and Market Share
33.  2007 Services Revenue and Market Share
34.  2007 Revenue and Market Share by Sales Channel  
35.  Revenue Source Trend, 2007 vs. 2006 Comparison
36.  2007 Direct Sales Revenue and Market Share
37.  2007 Indirect Sales Revenue and Market Share

Table of Figures

Figure 1:   QM/Recording Suites
Figure 2:   QM/Recording Total Company GAAP Revenue and Market Share,
                 2007 vs. 2006 Comparison
Figure 3:   QM/Recording Total Company GAAP Revenue, 2007 vs. 2006 Comparison Graph
Figure 4:   2007 Total Company GAAP Revenue and Market Share (all
                 QM/Recording-related vendors) 
Figure 5:   2007 Total Company GAAP Revenue and Market Share Graph
Figure 6:   2007 Revenue and Market Share (WFO and recording solutions)
Figure 7:   2007 Revenue and Market Share (WFO and recording solutions) Graph
Figure 8:   2007 Revenue and Market Share (WFO and recording solutions, excluding video)
Figure 9:   2007 Revenue and Market Share (WFO and Recording Solutions excluding video)
                 Graph
Figure 10: WFO and Recording Total Company GAAP Revenue and Market Share,
                 2007 vs. 2006 Comparison
Figure 11: WFO and Recording Total Company GAAP Revenue, 2007 vs. 2006
                 Comparison Graph
Figure 12: Total Company GAAP Revenue Trends, 2003 – 2007
Figure 13: Total Company GAAP Revenue Trends, 2003 – 2007 Graph
Figure 14: 2007 WFO and Recording Solutions Revenue and Market Share by Application   
Figure 15: 2007 WFO and Recording Solutions Market Share by Application Graph  
Figure 16: 2007 Contact Center WFO Revenue and Market Share
Figure 17: 2007 Contact Center WFO Revenue and Market Share Graph
Figure 18: Contact Center WFO Revenue Trends, 2007 vs. 2006 Comparison
Figure 19: Contact Center WFO Revenue and Market Share Trends, 2007 vs. 2006
                 Comparison Graph 40
Figure 20: Contact Center WFO Revenue Trends, 2004 – 2007
Figure 21: Contact Center WFO Revenue Trends, 2004 - 2007 Graph
Figure 22: 2007 Quality Assurance/Management Revenue and Market Share
Figure 23: 2007 Quality Assurance/Management Revenue and Market Share Graph     
Figure 24: 2007 Contact Center Recording Revenue and Market Share
Figure 25: 2007 Contact Center Recording Revenue and Market Share Graph
Figure 26: 2007 Non-Contact Center Logging/Recording Revenue and Market Share
Figure 27: 2007 Non-Contact Center Recording Revenue and Market Share Graph
Figure 28: 2007 Total Voice Recording Revenue and Market Share
Figure 29: 2007 Total Recording Revenue and Market Share Graph
Figure 30: 2007 Total TDM Recording Revenue and Market Share
Figure 31: 2007 Total TDM Recording Revenue and Market Share Graph
Figure 32: 2007 Total IP Recording Revenue and Market Share
Figure 33: 2007 Total IP Recording Revenue and Market Share Graph
Figure 34: 2007 Recording Revenue  
Figure 35: 2007 Recording Market Share
Figure 36: 2007 Total IP and TDM Recording Revenue and Market Share Graph
Figure 37: Revenue Trends by Geography, 2004 to 2007
Figure 38: Revenue Trends by Geography Graph 2004 – 2007   
Figure 39: 2007 North America (US and Canada) Revenue and Market Share
Figure 40: 2007 North America (US and Canada) Revenue and Market Share Graph
Figure 41: 2007 Europe Revenue and Market Share    
Figure 42: 2007 Europe Revenue and Market Share Graph
Figure 43: 2007 Asia Pacific Revenue and Market Share
Figure 44: 2007 Asia Pacific Revenue and Market Share Graph
Figure 45: Rest-of-World (Caribbean, Latin America, Middle East  & Africa) Revenue
                 and Market Share    
Figure 46: 2007 Rest-of-World (Caribbean, Latin America, Middle East and Africa)
                 Market Share Graph
Figure 47: 2007 Revenue Trends by Vertical, 2004 to 2007
Figure 48: 2007 Revenue Trends by Vertical Graph, 2004 to 2007
Figure 49: 2007 Revenue and Market Share by Revenue Source   
Figure 50: 2007 Market Share by Revenue Source Graph
Figure 52: Revenue Source Trends, 2007 vs. 2006 Comparison Graph
Figure 53: 2007 Hardware Revenue and Market Share
Figure 54: 2007 Hardware Revenue and Market Share Graph
Figure 55: 2007 Software Revenue and Market Share
Figure 56: 2007 Software Revenue and Market Share Graph
Figure 57: 2007 Services Revenue and Market Share
Figure 58: 2007 Services Revenue and Market Share Graph
Figure 59: 2007 Revenue and Market Share by Sales Channel  
Figure 60: 2007 Revenue and Market Share by Sales Channel Graph
Figure 61: Revenue Source Trend, 2007 vs. 2006 Comparison
Figure 62: Revenue Source Trend, 2007 vs. 2006 Comparison Graph
Figure 63: 2007 Direct Sales Revenue and Market Share
Figure 64: 2007 Direct Sales Revenue and Market Share Graph
Figure 65: 2007 Indirect Revenue and Market Share
Figure 66: 2007 Indirect Sales Revenue and Market Share Graph

Additional Formats for this Table of Contents
The Abstract and Table of Contents are also available in PDF format.

Order Information
To order a copy of the 2008 Quality Management/Liability Recording Market Share Report contact contact Deborah Navarra at 516-628-1098 or deborah.navarra@dmgconsult.com. You may also purchase the report online.