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DMG Consulting LLC has long been a trusted advisor to companies planning to outsource contact center operations. DMG has helped many companies analyze and optimize their outsourcing decisions. Contact center offshore outsourcing-if done right-can reduce your operating expenses by 50 to 80 percent.
While the economic benefits are great for companies that execute well, the risks are also significant. That is why DMG Consulting LLC has created the 2004 Guide to Successful Contact Center Offshore Outsourcing.
Read This Before You Outsource!
Now you can get the 2004 Contact Center Offshore Outsourcing Guide and Project Plan. Companies count on this Guide to successfully offshore contact center operations, while avoiding the many pitfalls. This must-have Guide:
- Reviews the value proposition and economic argument for offshore outsourcing
- Compares costs in different countries
- Provides a country and site selection process, including socioeconomic factors
- Gives detailed instructions for creating a comprehensive RFP
- Documents all operational parameters and metrics for service level agreements
- Tackles the ongoing offshore management challenge
- Details best practices and offers a checklist for outsourcing success
Order Now...
Order your copy of the 2004 Guide to Successful Contact Center Offshore Outsourcing today!
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Custom Consulting
Now you can get expert advice to ensure the optimal outsourcing investment decision for your company. Our custom, cost-effective engagements include selecting the right country and vendor, quantifying the benefits, and managing the transition.
Learn More
To learn more about DMG Consulting LLC's industry-leading 2004 Guide to Successful Contact Center Offshore Outsourcing and our Consulting Services, contact Donna Fluss at 973.325.2954 or info@dmgconsult.com.
Order Now...
Order your copy of the 2004 Guide to Successful Contact Center Offshore Outsourcing today!
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