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DMG Consulting LLC is the leading provider of market research and consulting services for contact centers, including real-time analytics, quality management (QM), liability recording, performance management, speech analytics, surveying, coaching and eLearning. We dedicate over 6,000 hours annually to original market research analyzing the vendors, offerings and best practices in these dynamic markets.
We Raise the Industry Standard
Our industry-leading 2007 – 2008 Quality Management/Liability Recording Product and Market Report is the definitive guide to this rapidly changing growth market. This 318-page in-depth analysis provides all the information managers need to make a product selection or upgrade an existing application. It features a complete vendor directory with over 45 listings, company profiles for 14 leaders and contenders, assessments of product capabilities and functionality, a discussion of vendor strengths and weaknesses, and a review of the trends that impact and drive buying decisions. The Report presents findings from DMG Consulting’s comprehensive customer satisfaction survey on products, service and support and it also compares pricing.
DMG Consulting initiated coverage of the Contact Center Quality Management/Liability Recording (Workforce Optimization) market in 2004, raising the bar for market research. Our annual Quality Management/Liability Recording Product and Market Report has been widely recognized as the “one stop” reference source for any company purchasing, upgrading or investing in contact center QM, IP and TDM recording, eLearning or coaching applications. Each year, we totally rewrite this Report to address the needs of contact center managers – let us know what you want and we’ll include it.
Order Now...
You can purchase the entire 2007 - 2008 Quality Management/Liability Recording Product and Market Report online. If you'd like to order an individual company report for a specific vendor, the complete vendor analysis, the market share analysis, or a particular segment of the Report, give Deborah a call at 516-628-1098 to discuss your options.
Learn More about the Report...
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We Understand the End User
Our comprehensive 2007-2008 Quality Management/Liability Recording Product and Market Report is the onlycomplete analysis of the QM/liability recording market, trends, vendors, products, pricing and market share from the end-user perspective. Our analysts have more than 20 years of hands-on contact center experience. We know what you want and need from these applications and we make it available in our Report.
The 2007-2008 Quality Management/Liability Recording Product and Market Report is essential for all contact center managers looking to increase productivity and effectiveness, enhance their customers’ experience, improve customer loyalty and quality, and grow revenue.
This Report helps you:
- Obtain the most timely, accurate and in-depth information on vendors, products, planned innovation, pricing and market data to make the right investment decision for your company
- Compare the functionality, strengths and weaknesses of leading and contending vendors’ solutions side-by-side
- See how clients rate the leading and contending vendors in customer satisfaction
- Discover how recent innovations in these high-value offerings can help you incorporate new, leading edge technology to benefit your enterprise and contact center
- Anticipate the trends driving and shaping the future of the contact center and QM/liability recording markets
- Differentiate between market reality and vendor hype
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“We want to thank you for your Report. It helped us understand the many options available from different vendors. You certainly saved us a great deal of money. More importantly, your thorough presentation made us confident about purchasing an application that adheres to our internal IT standards and satisfies the needs of several different departments.”
Financial Services Company
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…for Contact Center Managers
We Help You Build World-Class Differentiated Contact Centers
Contact Center Custom Consulting Now you can get expert advice to ensure that you make the right technology investment, broaden your current capabilities, and incorporate leading-edge technologies to optimize the performance of your contact center. Our custom consulting engagements help you define functional requirements, manage the vendor selection process, oversee the implementation, and facilitate the roll-out and acceptance of new applications to ensure a rapid ROI. Our consultants have an average of 20 years of experience building, implementing and enhancing quality assurance programs. Call us and we'll help you optimize the effectiveness of your contact center while enhancing your customers’ experience.
…for Vendors
We Provide a Competitive Advantage
If you offer QM/liability recording or workforce optimization solutions, then this Report is vital to your company's success. This Report is a widely read and respected resource used globally by customers and vendors alike. The 2007 - 2008 Quality Management/Liability Recording Product and Market Report is an indispensable resource for building your company's product and market strategy.
This Report provides vendors with:
- Analysis of the trends driving and shaping the future of the contact center and QM/liability recording market and products
- Detailed, up-to-date assessment of the dynamic competitive landscape, including leaders, contenders and emerging players
- Market projections for the different sectors of the market, including recording (TDM and IP), quality management applications, speech analytics, performance management, surveying, coaching and eLearning
- Analysis of world-wide penetration of the various components of quality management/liability recording suites
- High-level, corporate, technical and functional side-by-side analysis of eight vendors, from the leaders to up-and-coming competitors
- Buyer's Guide critiquing the strengths and weaknesses of leading and contending vendors
- Review of planned innovations
Vendor Custom Consulting: We understand what your customers want and need and we can help you deliver. We have helped dozens of vendors improve their offerings, marketing programs and sales strategies. DMG Consulting LLC offers consulting services that complement the Report and help refine your strategic and tactical focus. We empower you to compete more effectively and increase your sales and market penetration.
Learn More: To learn more about DMG Consulting LLC's 2007 - 2008 Quality Management/Liability Recording Product and Market Report and Consulting Services, contact Deborah Navarra at 516-628-1098 or deborah.navarra@dmgconsult.com.
Order Now...
You can purchase the entire 2007 - 2008 Quality Management/Liability Recording Product and Market Report online. If you'd like to order an individual company report for a specific vendor, the complete vendor analysis, the market share analysis, or a particular segment of the Report, give Deborah a call at 516-628-1098 to discuss your options.
Learn More about the Report...
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