Rapidly evolving to the forefront of the industry, Speech Analytics is the fastest growing application in the history of contact centers.
DMG Consulting, the industry’s leading authority on Speech Analytics, provides unparalleled and in-depth coverage and analysis of this emerging market. We combine market and product expertise with extensive end-user experience to offer custom consulting services that help you separate reality from vendor hype, purchase the best solution for your company and realize enterprise-wide benefits and rapid ROI.
Fact-Based Report with Market Analysis, Product Comparisons, Pricing, ROI, Case Studies and Best Practices
The 2007 Speech Analytics Market Report, our second annual edition, is recognized as the definitive industry guide for any contact center manager or corporate executive looking to implement a Speech Analytics solution. This fact-based Report analyzes and compares vendors, products, technology, functionality, accuracy and pricing. It provides a detailed review of leading and contending vendors, discusses their differentiators and explains how their application and technology work. The Report presents implementation best practices, discusses enterprise and contact center uses and benefits and gives you a roadmap for building a business case that will be approved.
NEW! The 2007 Speech Analytics Report includes detailed case studies – real-life examples of Speech Analytics success stories and their benefits in a number of verticals – financial services, credit card, telecom, insurance, utilities, entertainment and manufacturing. Learn from others how Speech Analytics can work for your company.
The 2007 Speech Analytics Market Report will pay for itself almost immediately by helping you avoid common selection and implementation pitfalls. It will separate reality from vendor hype and empower you to choose the right application and negotiate the best deal for your enterprise.
Custom Consulting
You can benefit from our extensive market expertise and experience in assisting hundreds of end-user organizations make optimal technology investments. Our custom consulting engagements will help define your functional requirements, select the right vendor, identify the best uses, build a business case and quantify the benefits of Speech Analytics. We will help you negotiate the best deal and achieve a rapid ROI.
Learn More
To learn more about DMG Consulting’s 2007 Speech Analytics Market Report and how our complementary consulting services can help you reduce operating expenses and drive revenue while improving the customer experience, contact Deborah Navarra at 516.628.1098 or deborah.navarra@dmgconsult.com.
|
