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DMG Consulting is the industry’s leading authority on Speech Analytics. We provide unparalleled and in-depth coverage and analysis of this fast-growing and highly innovative market.
Fact-Based Report with Market Analysis, Product Comparisons, Pricing, ROI, Best Practices, Case Studies and Customer Satisfaction Ratings
The 2009 – 2010 Speech Analytics Market Report is the most comprehensive and definitive guide to this dynamic market. This year’s Report, the fourth annual edition, features detailed information about the market, vendors, technology, products, capabilities, current and future uses, trends, competitive landscape, benefits and ROI, market share and pricing. The Report includes nine case studies from enterprises that deployed speech analytics for sales, marketing contact centers and operations. The case studies reflect the measurable benefits of speech analytics and explain how each company succeeded. It also presents customer satisfaction scores and feedback about the vendors and their products, and provides implementation best practices to makes your project a success. This Report gives end users everything they need to understand this important technology segment so that they can select the right product and rapidly realize significant and quantifiable benefits.
The 2009 – 2010 Speech Analytics Market Report profiles all 21 current and emerging competitors. It reviews the products, technology, capabilities, speech engines, accuracy rates, service delivery models, professional services, training, pricing, market share, future development plans, and more, at an in-depth level for the top seven competitors, Autonomy etalk, CallMiner, Nexidia, NICE, OnviSource, UTOPY and Verint. It also analyzes new offerings from Aurix, BBN, CallCopy and Envision, and provides a high-level assessment of the capabilities of Aspect, Calabrio, Cisco, eLoyalty, Interactive Intelligence, KnoahSoft, Noble, Nuance, VPI and SER. The Report’s in-depth company and product critiques enable prospects to see past the hype and understand the strengths and weaknesses of each offering and assess which vendors are considered good partners.
The 2009 – 2010 Speech Analytics Market Report will pay for itself almost immediately by helping you avoid common selection and implementation pitfalls. It will separate reality from vendor hype, set proper expectations, and empower you to choose the right application and negotiate the best deal for your enterprise.
Custom Consulting
You can benefit from our extensive market expertise and experience in assisting hundreds of end-user organizations make optimal technology investments. Our custom consulting engagements will help define your functional requirements, select the right vendor, identify and prioritize the best uses, build a business case and quantify the benefits of Speech Analytics. We will help you negotiate the best deal and achieve a rapid ROI.
Learn More
To learn more about DMG Consulting’s 2009-2010 Speech Analytics Market Report and how our complementary consulting services can help you reduce operating expenses and drive revenue while improving the customer experience, contact Deborah Navarra at 516.628.1098 or deborah.navarra@dmgconsult.com.
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