Growing by 21.3% between in 2007-8, contact center surveying/feedback and analytics solutions are experiencing the highest rate of growth in their history
DMG Consulting is the leading industry authority on contact center surveying/feedback and analytics. We offer the most timely and comprehensive coverage and analysis of this developing market. We combine surveying expertise with in-depth knowledge of the market, products, and needs of customers, to provide industry Reports and customized consulting services that will help you make the best investments, at the right price.
A must read for contact center managers and enterprise executives
The contact center surveying/feedback market is undergoing a major transformation, driven by a growing appreciation of the importance of building a 2-way dialogue between enterprises and their customers. New forms of communication and social networking applications have altered the business landscape. Enterprises that do not respond to their customers on a timely basis are finding themselves the object of Web discussions and, even worse, negative news reports. Surveying is no longer just for the contact center. Contact centers are the primary data collection point for enterprise-wide customer feedback. However, the enterprise can benefit from the customer data only if it is shared with all relevant constituencies in the company.
Fact-Based and Timely Industry Report with Vendor Comparisons, Pricing, ROI and Best Practices
This is the second edition of DMG Consulting LLC’s annual Contact Center Surveying/Feedback and Analytics Market Report. Widely recognized asthe most comprehensive guide to the contact center surveying and analytics market, it provides in-depth coverage of vendors, products, technology, functionality, trends, benefits, pricing, return on investment (ROI), and customer perception. It also includes a detailed discussion of the evolution of these applications and provides best practices for getting started with an initiative. The Report gives prospects the detailed information required to select a contact center surveying/feedback solution that’s right for their company, the best practices for successfully implementing it, and a comprehensive strategy for gathering and using customer feedback.
The 2008 Contact Center Surveying/Feedback and Analytics Market Report will pay for itself almost immediately by helping you avoid common pitfalls in selecting and implementing a solution. This Report provides the information you need to make the right investment for your company and realize a rapid ROI within 6 months.
Custom Consulting
DMG Consulting’s hands-on experience in working with all types of contact center surveying/feedback and analytics applications will help you make the optimal technology investment for your company. Our custom consulting services will assist in defining your functional requirements, selecting the right vendor, identifying the best uses of the solution, and quantifying the benefits of a surveying/feedback application. We can help you negotiate a deal and achieve a rapid ROI.
Learn More
Find out more about DMG Consulting’s 2008 Contact Center Surveying and Analytics Report. Contact Deborah Navarra at 516.628.1098 or deborah.navarra@dmgconsult.com.
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