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Growing by 18% between in 2008-9, contact center surveying/feedback and analytics solutions are important tools for increasing customer retention - a critical goal in today’s economic climate
DMG Consulting is the leading industry authority on contact center surveying/feedback and analytics solutions. We offer the most timely and comprehensive coverage and analysis of this developing market. We combine surveying expertise with in-depth knowledge of the market, products, and needs of customers, to provide industry Reports and customized consulting services that will help you make the best investments, at the right price.
An essential guide for contact center managers and enterprise executives
The surveying/feedback competitive landscape continues to change: new vendors are entering the market, hosted/managed service offerings are increasing and improving, vendors are enhancing their solutions to broaden their scope and better position themselves to survey other important constituents – employees, partners, investors, and prospects and survey channels are expanding. Web 2.0 and social software applications, including wikis, blogs, customer review sites, community forums, social networks, content feeds, content rating, Twitter and reputation management, are beginning to find their way into customer feedback programs. Leading organizations are actively utilizing both solicited and unsolicited forms of customer feedback. However, surveying remains the most effective approach to measure your customers’ satisfaction with your products and services.
Fact-Based and Timely Industry Report with Vendor Comparisons, Pricing, ROI and Best Practices
This is the third edition of DMG Consulting LLC’s annual Contact Center Surveying/Feedback and Analytics Market Report. Widely recognized as the most comprehensive guide to the contact center surveying and analytics market, it provides in-depth coverage of vendors, products, technology, functionality, key market trends, benefits, pricing, return on investment (ROI), and customer perception. It also includes a detailed discussion of the evolution of these applications and provides best practices for getting started with an initiative. The Report gives prospects the detailed information required to select a contact center surveying/feedback solution that’s right for their company, the best practices for successfully implementing it, pricing, and a comprehensive strategy for gathering and acting on customer feedback.
The 2009 Contact Center Surveying/Feedback and Analytics Market Report will pay for itself immediately by helping you avoid common pitfalls in selecting and implementing a solution. This Report provides the information you need to make the right investment for your company and realize a rapid ROI within 6 months.
Custom Consulting
DMG Consulting’s hands-on experience in working with all types of contact center surveying/feedback and analytics applications will help you make the optimal technology investment for your company. Our custom consulting services will assist you in defining your functional requirements, selecting the right vendor, identifying the best uses for the solution, and building a business case that quantifies the benefits of a surveying/feedback application. We can help you negotiate a deal and achieve a rapid ROI.
Learn More
Find out more about DMG Consulting’s 2009 Contact Center Surveying and Analytics Report. Contact Deborah Navarra at 516.628.1098 or deborah.navarra@dmgconsult.com.
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