1.    Executive Summary
2.    Introduction
3.    DMG Consulting Research Methodology
       3.1 Report Participation Criteria
4.    What is Text Analytics?
       4.1 Definition of Text Analytics
       4.2 High-Level Summary of Data Sources for Text Analytics
       4.3 Top Text Analytics Uses
       4.4 How Text Analytics Works
       4.5 Functional Building Blocks
5.    Text Analytics Market History
6.    Text Analytics Market Trends
7.    Text Analytics Market Challenges
8.    Enterprise Uses and Benefits of Text Analytics
9.    Text Analytics Data Sources
10.  Impact of Social Media on Text Analytics
       10.1   Social Media is Transforming Business Customer Communications
       10.2   Social Media Requirements for Text Analytics
       10.3   Impact of Social Media on Text Analytics
11.  Multi-Channel Analytics
12.  Making Text Analytics Results Actionable
13.  The Relationship Between Text and Speech Analytics
14.  Text Analytics Return on Investment (ROI)
15.  Text Analytics Competitive Landscape
16.  Text Analytics Market Activity Analysis
       16.1   Market Activity
       16.2   Verticals Served
       16.3   Usage by Vertical
17.  Text Analytics Market Projections
18.  Text Analytics Vendors and Products
       18.1   Company Snapshots
       18.2   Vendor Strategies
       18.3   High-Level Product Overview
       18.4   Products
       18.5   Packaged Offerings
19.  Service Delivery Models
       19.1   Service Delivery Model Definitions
       19.2   Vendor Definitions
       19.3   Service Delivery Model Choices for Text Analytics
20.  Text Analytics Core Technology
       20.1   Entity Extraction
       20.2   Classification
       20.3   Clustering
       20.4   Information Retrieval
       20.5   Text Parsing
       20.6   Discovery
21.  Hardware Analysis
       21.1   Storage Requirements
22.  Processing Speed
23.  Accuracy, Precision, and Recall
24.  Database Support
25.  System Administration
26.  System Security
27.  Implementation Analysis
28.  Workshops and Training
29.  Planned Enhancements
30.  Pricing
       30.1   Vendor Pricing for Licensed Applications
       30.2   Vendor Pricing for Hosted Solutions
       30.3   Vendor Pricing Managed Service Model
31.  High-Level Functional Analysis
32.  Reporting, Dashboards and Alerts
33.  Company Reports
       33.1   Attensity
       33.2   Basis Technology
       33.3   CallMiner
       33.4   Clarabridge
       33.5   Lexalytics
       33.6   NICE Systems
       33.7   SAS
       33.8   Sysomos
       33.9   Temis
       33.10  Verint Systems

Appendix A: Text Analytics Vendor Directory
Appendix B: Glossary of Key Text Analytics Terms    

Table of Figures

Figure 1:     The Text Analytics Process
Figure 2:     Enterprise Sources of Unstructured Data
Figure 3:     Standard Text Extraction Process
Figure 4:     Example of Information Extraction
Figure 5:     Text Analytics Building Blocks
Figure 6:     Text Analytics Market History
Figure 7:     Sample Linguistic Techniques
Figure 8:     Text Analytics Trends
Figure 9:     Text Analytics Challenges
Figure 10:   Summary of Text Analytics Uses by Vendor
Figure 11:   Markets Served by Vendor
Figure 12:   Use Cases
Figure 13:   Supported Data Sources
Figure 14:   Social Media’s Requirements for Text Analytics
Figure 15:   Social Media-Enabled Voice of the Customer Cycle
Figure 16:   How Speech Analytics Works
Figure 17:   Return on Investment
Figure 18:   Text Analytics Benefits
Figure 19:   Text Analytics Market Competitive Landscape
Figure 20:   Text Analytics Adjacent Markets
Figure 21:   Text Analytics Vendors by User and Data Source
Figure 22:   Text Analytics Market Activity by Vertical
Figure 23:   Market Activity as of May 2010
Figure 24:   Vertical Served by Industry
Figure 25:   Analysis of Customer Base by Vertical
Figure 26:   Vertical Usage by Vendor
Figure 27:   Projected Text Analytics Market Growth, 2010 – 2014
Figure 28:   Text Analytics Market Projections, 2011 – 2014
Figure 29:   Company Snapshots
Figure 30:   Vendor Strategy
Figure 31:   High-Level Text Analytics Capabilities
Figure 32:   Products
Figure 33:   Packaged Offerings
Figure 34:   Service Delivery Models
Figure 35:   Vendor Service Delivery
Figure 36:   Service Delivery Model
Figure 37:   Information Extraction
Figure 38:   Categorization
Figure 39:   Clustering
Figure 40:   Information Retrieval
Figure 41:   Text Parsing
Figure 42:   Discovery
Figure 43:   Storage
Figure 44:   Processing Speed
Figure 45:   Examples of Precision and Recall
Figure 46:   Application Accuracy
Figure 47:   Database
Figure 48:   System Administration
Figure 49:   System Security
Figure 50:   Implementation Analysis
Figure 51:   Role of Training in Systems Implementations
Figure 52:   Workshops and Training
Figure 53:   Planned Application Enhancements
Figure 54:   Licensed Model Pricing Ranges
Figure 55:   Hosted Model Pricing Ranges
Figure 56:   Managed Service Model Pricing Ranges
Figure 57:   Text Analytics Functional Summary
Figure 58:   Dashboards and Alerts

Additional Formats for this Table of Contents
The Abstract and Table of Contents are also available in PDF format.

Order Information
To order a copy of the Text Analytics Product and Market Report contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098. You may also purchase the report online.