||DMG Consulting is the leading contact center and real-time analytics strategy, consulting and research firm. Our well-established record of identifying and anticipating trends and directions for customer-facing systems and applications translates into high-value and profitable products, services, strategies and increased revenue for our vendor clients. DMG Consulting has advised and provided strategic and tactical guidance to over 1,000 vendors. We understand the power of contact centers and analytics and we understand what users want and need for their enterprises. We offer a variety of standard and customized offerings for vendors, including:
Strategic Consulting Engagements – These offerings are customized for each vendor organization and address company, product, marketing and sales strategies. Our in-depth knowledge and domain expertise with contact center and analytics technologies, applications and best practices enable us to anticipate customers' needs and identify product and sales opportunities. And, our extensive experience in acquiring millions of dollars of technology for a Fortune 500 company gives us deep insight into how and why enterprises make purchases. We will assist you in developing product, marketing, partner and "go-to-market" strategies that improve your ability to sell.
Speaking Engagements - Our analysts are highly rated, entertaining and engaging speakers. DMG Consulting excels at presenting technology concepts and products, making their benefits clear, accessible and achievable for your customers and prospects. Speaker offerings include:
- Keynote speeches
- Conference presentations
- Sales kick-offs
- User groups and forums
- Sales training
- Focus groups
We present in North American and around the world.
Lead Generation Programs – DMG Consulting is known for creating and executing outstanding lead generation programs. We understand customers’ needs and will customize programs that generate highly qualified leads that can be monetized.
White Papers – DMG Consulting’s white papers are read around the world by corporate executives, call center VPs, Directors and Supervisors. Our compelling white papers generate highly qualified leads and create brand recognition and market awareness. We can help establish you as an innovator in your market.
Position Papers – We excel at identifying and communicating the benefits of vendor products and services. Our in-depth product and market knowledge and hands-on experience enable us to draft compelling position papers that clearly differentiate your company from its competitors. Our position papers can be geared toward executives or technical staff and have been proven to clearly and concisely establish market dominance and leadership.
Vendor ROI Modeling and Services – DMG Consulting has built many ROI models for vendors and contact center managers. We know how and why end users make technology investments. We can build a compelling and flexible ROI model that quantifies the value and benefits of your solution. Our ROI models will help you increase sales by showing prospects how they can realize the greatest return from your solutions. Prospects can also use the models to help get budget approval to purchase your products. For further details about DMG Consulting’s ROI models and services, click to access a PDF of our Vendor ROI Modeling and Services fact sheet.
Custom Research Projects – Our domain expertise in all areas of sales, marketing and customer service has made us invaluable advisors to companies of all sizes. In addition to our standard offerings, we are pleased to personalize our services to meet the needs of your organization. Examples of customized engagements include:
- Market Analyses – review of vendors and/or products in a specific market segment to identify candidates for acquisition or partnership
- Functional and Competitive Analyses – assessment and comparison of companies, products and services in a specific market segment to assist in identifying strategic and functional differentiators and product opportunities
- Operational Assessments – on-site analysis of an operation or a functional area within an organization in order to improve performance and reduce expenses
- Primary Industry Research – original studies of market and technology trends and directions
- Message Testing – interviews with customers to assess the impact of current and/or proposed messaging
- Functional Specifications – drafting of functional specifications for new products or enhancements, generally including detailed customer interviews to identify needs and wants
Executive Briefings for Sales/Partners/Distributors – DMG Consulting has extensive experience in developing product, marketing and sales strategies for over 1,000 vendors, large and small. We assist vendors in enhancing the consultative sales skills of sales staff, partners and distributors. For this program, DMG Consulting works closely with vendor clients to develop and deliver a quarterly executive briefing reflecting value proposition, benefits and market positioning for contact centers, analytics or related solutions.
Retainer Services – DMG Consulting will partner with you to provide ongoing strategic, marketing, sales and product consulting and research on a monthly or quarterly basis. Call us, and we can work together to exceed your goals.
Industry Research Reports – DMG Consulting is the leading contact center industry research firm. Our comprehensive industry Reports provide enterprise executives, contact center managers, IT directors, vendors, private equity firms, money managers and the press with the most detailed and in-depth analysis of vendors, products, functionality, market share, trends, pricing and best practices. Annually, we produce authoritative reports on:
QM/Recording (Workforce Optimization) Packaged Vendor Offerings – Our packaged vendor offerings will help you identify market and technology trends and directions, enabling you to meet and anticipate your customers’ needs. All of our packaged vendor offerings include our renowned in-depth industry reports combined with a variety of services, such as webinars, presentations, focus groups, case studies, white papers or 1-2 consulting days. For further details about DMG Consulting’s QM/Recording packaged offerings, fill out our online contact form, or contact Deborah Navarra at 516-628-1098 or via email at firstname.lastname@example.org.
Analyst Relations – DMG Consulting’s experienced professionals will assist you in building a strategy for attracting the attention of leading industry analysts. Led by Donna Fluss, a former Gartner vice president and research director, we will help you identify influential analysts, create a presentation and prepare you to convey your message effectively.
Training – DMG Consulting offers a variety of training programs to enhance the knowledge and effectiveness of your staff, partners and/or clients. Our experienced trainers bring a combination of hands-on expertise and outstanding presentation skills to every training experience. We provide standard or customized training packages to suit the needs of your audience and deliver programs that are stimulating, informative and produce actionable results.
Services for Investment Companies – Our unique combination of financial, technological and operational expertise accompanied by our proven track record in identifying market trends enable us to separate promising vendors and technology from market hype. Our recommendations and due diligence efforts have yielded outstanding returns and helped investment companies (private equity funds, hedge funds, investment banks, mutual funds and VCs) make the right investments and optimize the performance of their portfolios.
For more information contact Deborah Navarra at (516) 628-1098 or via email at Deborah.email@example.com.