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DMG in the News
5/1/2008 - How to Set Up a VoIP Center - A Step-by-Step Guide to Getting Started (VoIP News)  
4/23/2008 - For Contact Center Infrastructure, Hosting Becomes the Life of the Party (destinationCRM.com)  

White Papers
4/3/2008 - Enterprise Benefits of Real-Time Contact Center Performance Management

Featured Publications
5/5/2008 - The ROI of speech analytics for the call center (SearchCRM.com) 
5/1/2008 - The Contact Center Identity Crisis - You are who you talk to (destinationCRM.com) 
4/1/2008 - Productivity and Workforce Management (destinationCRM.com)
2/18/2008 - Top 10 call center technology must-haves (SearchCRM.com)

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