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Pricing Options

Speech Analytics
Description Price Delivery Order
2006 Speech Analytics Market Report $2,500
$2,400
SALE!

North American Outsourcing
Description Price Delivery Order
2006 North American Contact Center Outsourcing Market Report $1,750
$1,650
SALE!

QM Report Options
Description Price Delivery Order
2005 Quality Management/Liability Recording Mid-Year Market Share Update $1,750
$1,650
SALE!

The 2005 Quality Management/Liability Recording Product and Market Report $8,000
$7,900
SALE!

The 2005 Market Leader Report Package: Dictaphone, Envision, etalk, NICE, Verint, and Witness market leadership analysis plus emerging companies Magnetic North and VoiceLog. $3,500
$3,400
SALE!

The 2005 Individual Market Leader and Emerging Company Reports
Any 3 Company Reports

1.
2.
3.

$800
$700
SALE!

Dictaphone 2005 Company and Product Report $299

Envision 2005 Company and Product Report $299

etalk 2005 Company and Product Report $299

NICE 2005 Company and Product Report $299

Verint 2005 Company and Product Report $299

Witness 2005 Company and Product Report $299

Magnetic North 2005 Company and Product Report $299

VoiceLog 2005 Company and Product Report $299



Additional Reports for Sale
Description Price Delivery Order
Guide to Successful Contact Center Offshore Outsourcing $99.00

Learn More

To learn more about DMG Consulting LLC's industry-leading 2005 Quality Management/Liability Recording Product and Market Report and Consulting Services or about other reports that we have for sale, contact Donna Fluss at 973.325.2954 or info@dmgconsult.com.


DMG in the News
9/22/2011 - Integrating Social Media Into The Contact Center (inContact)
9/1/2011 - Suite Evolution Drives Contact Centers (Speech Technology)

Whitepapers, Executive Briefings, and Benchmark Reports
1/5/2012 - The Right Way to Do Contact Center Reporting
11/8/2011 - Thumbs Up! Customer Engagement for a New Generation - A Benchmark Study of the Impact of Social Media on Customer Service

Featured Publications
1/23/2012 - Speech analytics is worth the pain (SearchCRM) 
1/13/2012 - New Rules for Managing Cloud-Based Contact Centers (NewVoiceMedia) 
1/3/2012 - Redefining CRM - Why one size fits all no longer does (destinationCRM.com)
1/3/2012 - Speech Analytics in the Voice of the Customer Era (destinationCRM.com)
12/1/2011 - Using Social Media for Customer Service Is a Strategic Imperative (destinationCRM.com)
11/29/2011 - Customer experience analytics: Separating hype from fact (SearchCRM)
11/24/2011 - Using Social Media for Customer Service – Best Practices for Doing it Right (CustomerThink)
11/14/2011 - The Hosted/Cloud-Based Contact Center Infrastructure Market Hits its Stride (SupportIndustry.com)

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