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Pricing Options

Speech Analytics
Description Price Delivery Order
2006 Speech Analytics Market Report $2,500
$2,400
SALE!

North American Outsourcing
Description Price Delivery Order
2006 North American Contact Center Outsourcing Market Report $1,750
$1,650
SALE!

QM Report Options
Description Price Delivery Order
2005 Quality Management/Liability Recording Mid-Year Market Share Update $1,750
$1,650
SALE!

The 2005 Quality Management/Liability Recording Product and Market Report $8,000
$7,900
SALE!

The 2005 Market Leader Report Package: Dictaphone, Envision, etalk, NICE, Verint, and Witness market leadership analysis plus emerging companies Magnetic North and VoiceLog. $3,500
$3,400
SALE!

The 2005 Individual Market Leader and Emerging Company Reports
Any 3 Company Reports

1.
2.
3.

$800
$700
SALE!

Dictaphone 2005 Company and Product Report $299

Envision 2005 Company and Product Report $299

etalk 2005 Company and Product Report $299

NICE 2005 Company and Product Report $299

Verint 2005 Company and Product Report $299

Witness 2005 Company and Product Report $299

Magnetic North 2005 Company and Product Report $299

VoiceLog 2005 Company and Product Report $299



Additional Reports for Sale
Description Price Delivery Order
Guide to Successful Contact Center Offshore Outsourcing $99.00

Learn More

To learn more about DMG Consulting LLC's industry-leading 2005 Quality Management/Liability Recording Product and Market Report and Consulting Services or about other reports that we have for sale, contact Donna Fluss at 973.325.2954 or info@dmgconsult.com.


DMG in the News
7/13/2010 - DMG Consulting Releases 2010 Quality Management/Liability Recording (Workforce Optimization) Market Share Report; Tracks Performance and Market Share of 45 Competitors 
7/11/2010 - When you call, they're listening - A Plymouth company's call recording software helps call centers analyze employees and callers (Minneapolis - St Paul StarTribune)  

Whitepapers, Executive Briefings, and Benchmark Reports
7/27/2010 - Improving Back-Office Productivity and Quality with Workforce Management 
7/7/2010 - Social Media: Guide for Building a Customer Support Strategy 
6/17/2010 - Contact Center Best Practices: Using Training to Achieve Enterprise Goals

Featured Publications
7/1/2010 - The Siebel Effect—And Its Survivors (destinationCRM.com) 
6/1/2010 - Analyzing the Workforce (destinationCRM.com)
5/11/2010 - Selecting a Hosted Contact Center Solution (Interactive Intelligence Blog)
5/10/2010 - Benchmark Study of Contact Center Workforce Management: A Mission-Critical but Flawed Tool (SupportIndustry.com)

DMG Job Opportunity

Junior Industry Analyst (2 openings)

Self-Service Honor Roll

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