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The Right Way to Do Contact Center Reporting

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Revolutionizing QA with Speech Analytics

Latest Research from DMG Consulting

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2011 - 2012 Hosted Contact Center Infrastructure Market Report

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2011 - 2012 Desktop Analytics Product and Market Report

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2011 - 2012 Speech Analytics Product and Market Report

Surveying and Analytics
Description	Price	Delivery	Order
2007 Surveying and Analytics Report	$3,800

Speech Analytics
Description	Price	Delivery	Order
2007 Speech Analytics Market Report	$3,800

2007 Quality Management/Recording Mid-Year Report
Description	Price	Delivery	Order
2007 Quality Management/Liability Recording Mid-Year Market Share Report	$2,500

Performance Management
Description	Price	Delivery	Order
2007 Contact Center Performance Management Market Report	$3,800

2006 - 2007 QM Report Options
Description	Price	Delivery	Order
2006 - 2007 Quality Management/Liability Recording Product and Market Report (Complete Report)	$4,000
2006 - 2007 QM/Recording Report - Individual Modules
2006 - 2007 QM/Recording Market Share Analysis	$2,500
2006 - 2007 Market Leaders and Contenders Package: Envision, etalk, NICE, Verint, VirtualLogger, Voice Print, Witness and Wygant	$2,500
2006 - 2007 QM/Recording Individual Company Reports
Any three Company Reports for the price of two 1. 2. 3.	$500
Envision 2006 - 2007 Company and Product Report	$250
etalk 2006 - 2007 Company and Product Report	$250
NICE 2006 - 2007 Company and Product Report	$250
Verint 2006 - 2007 Company and Product Report	$250
VirtualLogger 2006 - 2007 Company and Product Report	$250
Voice Print 2006 - 2007 Company and Product Report	$250
Witness 2006 - 2007 Company and Product Report	$250
Wygant 2006 - 2007 Company and Product Report	$250

Speech Analytics
Description	Price	Delivery	Order
2006 Speech Analytics Market Report	$2,500

North American Outsourcing
Description	Price	Delivery	Order
2006 North American Contact Center Outsourcing Market Report	$1,750

Learn More

To learn more about DMG Consulting LLC's industry-leading 2006-2007 Quality Management/Liability Recording Product and Market Report and Consulting Services or about other reports that we have for sale, contact Donna Fluss at 973.325.2954 or info@dmgconsult.com.



	9/22/2011 - Integrating Social Media Into The Contact Center (inContact)
	9/1/2011 - Suite Evolution Drives Contact Centers (Speech Technology)


	1/5/2012 - The Right Way to Do Contact Center Reporting
	11/8/2011 - Thumbs Up! Customer Engagement for a New Generation - A Benchmark Study of the Impact of Social Media on Customer Service


	1/23/2012 - Speech analytics is worth the pain (SearchCRM)
	1/13/2012 - New Rules for Managing Cloud-Based Contact Centers (NewVoiceMedia)
	1/3/2012 - Redefining CRM - Why one size fits all no longer does (destinationCRM.com)
	1/3/2012 - Speech Analytics in the Voice of the Customer Era (destinationCRM.com)
	12/1/2011 - Using Social Media for Customer Service Is a Strategic Imperative (destinationCRM.com)
	11/29/2011 - Customer experience analytics: Separating hype from fact (SearchCRM)
	11/24/2011 - Using Social Media for Customer Service � Best Practices for Doing it Right (CustomerThink)
	11/14/2011 - The Hosted/Cloud-Based Contact Center Infrastructure Market Hits its Stride (SupportIndustry.com)

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