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Social Media: Guide for Building a Customer Support Strategy

Latest Research from DMG Consulting

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2010 Quality Management/ Liability Recording (WFO) Market Report

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Contact Center Best Practices: Using Training to Achieve Enterprise Goals

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The Winning Staffing Formula:
A Benchmark Study of Contact Center Workforce Management

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Payment Card Industry Data Security Standards (PCI-DSS) Guide for Contact Center Managers

Surveying and Analytics
Description	Price	Delivery	Order
2007 Surveying and Analytics Report	$3,800

Speech Analytics
Description	Price	Delivery	Order
2007 Speech Analytics Market Report	$3,800

2007 Quality Management/Recording Mid-Year Report
Description	Price	Delivery	Order
2007 Quality Management/Liability Recording Mid-Year Market Share Report	$2,500

Performance Management
Description	Price	Delivery	Order
2007 Contact Center Performance Management Market Report	$3,800

2006 - 2007 QM Report Options
Description	Price	Delivery	Order
2006 - 2007 Quality Management/Liability Recording Product and Market Report (Complete Report)	$4,000
2006 - 2007 QM/Recording Report - Individual Modules
2006 - 2007 QM/Recording Market Share Analysis	$2,500
2006 - 2007 Market Leaders and Contenders Package: Envision, etalk, NICE, Verint, VirtualLogger, Voice Print, Witness and Wygant	$2,500
2006 - 2007 QM/Recording Individual Company Reports
Any three Company Reports for the price of two 1. 2. 3.	$500
Envision 2006 - 2007 Company and Product Report	$250
etalk 2006 - 2007 Company and Product Report	$250
NICE 2006 - 2007 Company and Product Report	$250
Verint 2006 - 2007 Company and Product Report	$250
VirtualLogger 2006 - 2007 Company and Product Report	$250
Voice Print 2006 - 2007 Company and Product Report	$250
Witness 2006 - 2007 Company and Product Report	$250
Wygant 2006 - 2007 Company and Product Report	$250

Speech Analytics
Description	Price	Delivery	Order
2006 Speech Analytics Market Report	$2,500

North American Outsourcing
Description	Price	Delivery	Order
2006 North American Contact Center Outsourcing Market Report	$1,750

Learn More

To learn more about DMG Consulting LLC's industry-leading 2006-2007 Quality Management/Liability Recording Product and Market Report and Consulting Services or about other reports that we have for sale, contact Donna Fluss at 973.325.2954 or info@dmgconsult.com.


	7/13/2010 - DMG Consulting Releases 2010 Quality Management/Liability Recording (Workforce Optimization) Market Share Report; Tracks Performance and Market Share of 45 Competitors
	7/11/2010 - When you call, they're listening - A Plymouth company's call recording software helps call centers analyze employees and callers (Minneapolis - St Paul StarTribune)


	7/27/2010 - Improving Back-Office Productivity and Quality with Workforce Management
	7/7/2010 - Social Media: Guide for Building a Customer Support Strategy
	6/17/2010 - Contact Center Best Practices: Using Training to Achieve Enterprise Goals


	7/1/2010 - The Siebel Effect�And Its Survivors (destinationCRM.com)
	6/1/2010 - Analyzing the Workforce (destinationCRM.com)
	5/11/2010 - Selecting a Hosted Contact Center Solution (Interactive Intelligence Blog)
	5/10/2010 - Benchmark Study of Contact Center Workforce Management: A Mission-Critical but Flawed Tool (SupportIndustry.com)

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Junior Industry Analyst (2 openings)

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