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Pricing Options

Surveying and Analytics
Description Price Delivery Order
2007 Surveying and Analytics Report $3,800


Speech Analytics
Description Price Delivery Order
2007 Speech Analytics Market Report $3,800


2007 Quality Management/Recording Mid-Year Report
Description Price Delivery Order
2007 Quality Management/Liability Recording Mid-Year Market Share Report $2,500


Performance Management
Description Price Delivery Order
2007 Contact Center Performance Management Market Report $3,800


2006 - 2007 QM Report Options
Description Price Delivery Order
2006 - 2007 Quality Management/Liability Recording Product and Market Report (Complete Report) $4,000

2006 - 2007 QM/Recording Report - Individual Modules
2006 - 2007 QM/Recording Market Share Analysis $2,500

2006 - 2007 Market Leaders and Contenders Package: Envision, etalk, NICE, Verint, VirtualLogger, Voice Print, Witness and Wygant $2,500

2006 - 2007 QM/Recording Individual Company Reports
Any three Company Reports for the price of two

1.
2.
3.

$500
Envision 2006 - 2007 Company and Product Report $250

etalk 2006 - 2007 Company and Product Report $250

NICE 2006 - 2007 Company and Product Report $250

Verint 2006 - 2007 Company and Product Report $250

VirtualLogger 2006 - 2007 Company and Product Report $250

Voice Print 2006 - 2007 Company and Product Report $250

Witness 2006 - 2007 Company and Product Report $250

Wygant 2006 - 2007 Company and Product Report $250


Speech Analytics
Description Price Delivery Order
2006 Speech Analytics Market Report $2,500


North American Outsourcing
Description Price Delivery Order
2006 North American Contact Center Outsourcing Market Report $1,750


Learn More

To learn more about DMG Consulting LLC's industry-leading 2006-2007 Quality Management/Liability Recording Product and Market Report and Consulting Services or about other reports that we have for sale, contact Donna Fluss at 973.325.2954 or info@dmgconsult.com.


DMG in the News
3/4/2010 - DMG Consulting Releases 2010 Outbound Dialing Market Research Report 
2/10/2010 - Convergys names new CEO, tapping former phone exec (DailyFinance)  

Whitepapers, Executive Briefings, and Benchmark Reports
2/25/2010 - 2010 Contact Center Outbound Dialer Product and Market Report 
2/21/2010 - Payment Card Industry Data Security Standards (PCI-DSS) Guide for Contact Center Managers, Sponsored by CallCopy 
1/28/2010 - IVR to the Rescue! A Benchmarking Study of 2010 Enterprise, Contact Center and IT Priorities and the Critical Role of IVRs in Achieving These Goals

Featured Publications
2/15/2010 - Voice Self-Service is Essential for Achieving Top 2010 Enterprise and Contact Center Goals (SupportIndustry.com) 
2/1/2010 - Speaking of Customer Insights (destinationCRM.com)
1/25/2010 - Contact Center Innovation: What to Expect in 2010 (destinationCRM.com)
12/15/2009 - Presence Is Accounted For (destinationCRM.com)

DMG Job Opportunity

Junior Industry Analyst (2 openings)

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