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Pricing Options

Hosted Contact Center Infrastructure
Description Price Delivery Order
2011 - 2012 Hosted Contact Center Infrastructure Market Report $4,000


Desktop Analytics
Description Price Delivery Order
Desktop Analytics Product and Market Report $4,000


Speech Analytics
Description Price Delivery Order
2011 - 2012 Speech Analytics Market Report $4,000


Workforce Optimization (Quality Management/Liability Recording) Mid-Year Market Share Report
Description Price Delivery Order
2011 Workforce Optimization (Quality Management/Liability Recording) Mid-Year Market Share Report $2,000


Contact Center Performance Management
Description Price Delivery Order
2011-2012 Contact Center Performance Management Benchmark Study and Market Report $4,000


Proactive Customer Care
Description Price Delivery Order
2011 Proactive Customer Care Product and Market Report $4,000


Quality Management/Liability Recording
Description Price Delivery Order
2011 Quality Management/Liability Recording (WFO) Market Share Report $4,000


Contact Center Workforce Management
Description Price Delivery Order
2011-2012 Contact Center Workforce Management Market Report $4,000


2010-2011 QM/Liability Recording (WFO) Product and Market Report
Description Price Delivery Order
2010-2011 Quality Management/Liability Recording (WFO) Product and Market Report $4,000


2010 - 2011 Text Analytics Product and Market Report
Description Price Delivery Order
2010 - 2011 Text Analytics Product and Market Report $4,000


2010 Surveying/Feedback
Description Price Delivery Order
2010 Contact Center Surveying/Feedback and Analytics Market Report $4,000


Interactive Voice Response System
Description Price Delivery Order
2010 Hosted/Managed Service IVR Market Report $4,000



Learn More

To learn more about DMG Consulting LLC's industry-leading Quality Management/Liability Recording Product and Market Report and Consulting Services or about other reports that we have for sale, contact Donna Fluss at 973.325.2954 or info@dmgconsult.com.


DMG in the News
9/22/2011 - Integrating Social Media Into The Contact Center (inContact)
9/1/2011 - Suite Evolution Drives Contact Centers (Speech Technology)

Whitepapers, Executive Briefings, and Benchmark Reports
1/5/2012 - The Right Way to Do Contact Center Reporting
11/8/2011 - Thumbs Up! Customer Engagement for a New Generation - A Benchmark Study of the Impact of Social Media on Customer Service

Featured Publications
1/23/2012 - Speech analytics is worth the pain (SearchCRM) 
1/13/2012 - New Rules for Managing Cloud-Based Contact Centers (NewVoiceMedia) 
1/3/2012 - Redefining CRM - Why one size fits all no longer does (destinationCRM.com)
1/3/2012 - Speech Analytics in the Voice of the Customer Era (destinationCRM.com)
12/1/2011 - Using Social Media for Customer Service Is a Strategic Imperative (destinationCRM.com)
11/29/2011 - Customer experience analytics: Separating hype from fact (SearchCRM)
11/24/2011 - Using Social Media for Customer Service – Best Practices for Doing it Right (CustomerThink)
11/14/2011 - The Hosted/Cloud-Based Contact Center Infrastructure Market Hits its Stride (SupportIndustry.com)

Self-Service Honor Roll

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