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Pricing Options

Hosted Contact Center Infrastructure
Description Price Delivery Order
2008 Hosted Contact Center Infrastructure Market Report $4,000


Performance Management
Description Price Delivery Order
2008 Contact Center Performance Management Market Report $4,000


Contact Center Workforce Management
Description Price Delivery Order
2008 Contact Center Workforce Management Market Report $4,000


Quality Management/Liability
Description Price Delivery Order
2007 - 2008 Quality Management/Liability Recording Product and Market Report $4,000


2007 Market Share Update
Description Price Delivery Order
2007 WFO Mid Year Market Share Update $2,500


Surveying and Analytics
Description Price Delivery Order
2007 Surveying and Analytics Report $4,000


Speech Analytics
Description Price Delivery Order
2007 Speech Analytics Market Report $4,000


2007 Market Share Report
Description Price Delivery Order
2007 Quality Management/Liability Recording Market Share Report $2,500


2006 - 2007 QM Report Options
Description Price Delivery Order
2006 - 2007 Quality Management/Liability Recording Product and Market Report (Complete Report) $4,000

2006 - 2007 QM/Recording Report - Individual Modules
2006 - 2007 QM/Recording Market Share Analysis $2,500

2006 - 2007 Market Leaders and Contenders Package: Envision, etalk, NICE, Verint, VirtualLogger, Voice Print, Witness and Wygant $2,500

2006 - 2007 QM/Recording Individual Company Reports
Any three Company Reports for the price of two

1.
2.
3.

$500
Envision 2006 - 2007 Company and Product Report $250

etalk 2006 - 2007 Company and Product Report $250

NICE 2006 - 2007 Company and Product Report $250

Verint 2006 - 2007 Company and Product Report $250

VirtualLogger 2006 - 2007 Company and Product Report $250

Voice Print 2006 - 2007 Company and Product Report $250

Witness 2006 - 2007 Company and Product Report $250

Wygant 2006 - 2007 Company and Product Report $250



North American Outsourcing
Description Price Delivery Order
2006 North American Contact Center Outsourcing Market Report $1,750


Additional Reports for Sale
Description Price Delivery Order
Guide to Successful Contact Center Offshore Outsourcing $99.00

Learn More

To learn more about DMG Consulting LLC's industry-leading 2006-2007 Quality Management/Liability Recording Product and Market Report and Consulting Services or about other reports that we have for sale, contact Donna Fluss at 973.325.2954 or info@dmgconsult.com.


DMG in the News
5/1/2008 - How to Set Up a VoIP Center - A Step-by-Step Guide to Getting Started (VoIP News)  
4/23/2008 - For Contact Center Infrastructure, Hosting Becomes the Life of the Party (destinationCRM.com)  

White Papers
4/3/2008 - Enterprise Benefits of Real-Time Contact Center Performance Management

Featured Publications
5/1/2008 - The Contact Center Identity Crisis - You are who you talk to (destinationCRM.com) 
4/1/2008 - Productivity and Workforce Management (destinationCRM.com)
2/18/2008 - Top 10 call center technology must-haves (SearchCRM.com)
2/10/2008 - Emergence of Quality Management/Liability Recording Suites for Small and Mid-Sized Enterprises (SupportIndustry.com)

DMG Job Opportunity

Analyst/Consultant

Self-Service Honor Roll

Nomination Form
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