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Pricing Options

2009-2010 QM/Liability Recording (WFO) Product and Market Share Report
Description Price Delivery Order
2009-2010 Quality Management/Liability Recording (WFO) Product and Market Share Report $4,000


Quality Management/Liability Recording Mid-Year Market Share
Description Price Delivery Order
2009 Quality Management/Liability Recording Mid-Year Market Share Report $2,500


2009-2010 Speech Analytics
Description Price Delivery Order
2009-2010 Speech Analytics Market Report $4,000


Hosted Contact Center Infrastructure
Description Price Delivery Order
2009 Hosted Contact Center Infrastructure Market Report $4,000


2009 Surveying/Feedback
Description Price Delivery Order
2009 Contact Center Surveying/Feedback and Analytics Market Report $4,000


Interactive Voice Response System
Description Price Delivery Order
2009 Hosted/Managed Service IVR Market Report $4,000


Performance Management
Description Price Delivery Order
2009 Contact Center and Enterprise Performance Management Market Report $4,000


Contact Center Analytics
Description Price Delivery Order
Contact Center Analytics: The Emergence of Customer Experience and Desktop Analytics $4,000


Contact Center Workforce Management
Description Price Delivery Order
2009 Contact Center Workforce Management Market Report $4,000


2008 Interactive Voice Response
Description Price Delivery Order
2008 Worldwide Interactive Voice Response Trends and Market Share Report $1,095


North American Outsourcing
Description Price Delivery Order
2006 North American Contact Center Outsourcing Market Report $1,750


Additional Reports for Sale
Description Price Delivery Order
Guide to Successful Contact Center Offshore Outsourcing $99.00

Learn More

To learn more about DMG Consulting LLC's industry-leading Quality Management/Liability Recording Product and Market Report and Consulting Services or about other reports that we have for sale, contact Donna Fluss at 973.325.2954 or info@dmgconsult.com.


DMG in the News
3/4/2010 - DMG Consulting Releases 2010 Outbound Dialing Market Research Report 
2/10/2010 - Convergys names new CEO, tapping former phone exec (DailyFinance)  

Whitepapers, Executive Briefings, and Benchmark Reports
2/25/2010 - 2010 Contact Center Outbound Dialer Product and Market Report 
2/21/2010 - Payment Card Industry Data Security Standards (PCI-DSS) Guide for Contact Center Managers, Sponsored by CallCopy 
1/28/2010 - IVR to the Rescue! A Benchmarking Study of 2010 Enterprise, Contact Center and IT Priorities and the Critical Role of IVRs in Achieving These Goals

Featured Publications
2/15/2010 - Voice Self-Service is Essential for Achieving Top 2010 Enterprise and Contact Center Goals (SupportIndustry.com) 
2/1/2010 - Speaking of Customer Insights (destinationCRM.com)
1/25/2010 - Contact Center Innovation: What to Expect in 2010 (destinationCRM.com)
12/15/2009 - Presence Is Accounted For (destinationCRM.com)

DMG Job Opportunity

Junior Industry Analyst (2 openings)

Self-Service Honor Roll

Nomination Form
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