DMG Consulting LLC - Online Store

Free from DMG Consulting

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Contact Center QA Guide: Building a World Class Quality Assurance Program

NEW!
Self-Service: Putting Customers First Makes You a Winner

NEW!
Call Center At Home Agent Best Practices

New Industry Market Research from DMG

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2009 Hosted/Managed Service IVR Market Report

NEW!
Contact Center Analytics: Emerging Customer Experience and Desktop Analytics Solutions

Interactive Voice Response System
Description	Price	Delivery	Order
2009 Hosted/Managed Service IVR Market Report	$4,000

Performance Management
Description	Price	Delivery	Order
2009 Contact Center and Enterprise Performance Management Market Report	$4,000

Contact Center Analytics
Description	Price	Delivery	Order
Contact Center Analytics: The Emergence of Customer Experience and Desktop Analytics	$4,000

Quality Management/Liability Recording
Description	Price	Delivery	Order
2008-2009 Quality Management/Liability Recording Product and Market Report	$4,000

Contact Center Workforce Management
Description	Price	Delivery	Order
2009 Contact Center Workforce Management Market Report	$4,000

2008 QM/Liability Recording Market Share Reports
Description	Price	Delivery	Order
2008 Quality Management/Liability Recording Market Share Report (Mid-Year)	$2,500
2008 Quality Management/Liability Recording Market Share Report (Annual)	$4,000

2008 Interactive Voice Response
Description	Price	Delivery	Order
2008 Worldwide Interactive Voice Response Trends and Market Share Report	$1,095

2008 Surveying/Feedback
Description	Price	Delivery	Order
2008 Contact Center Surveying/Feedback and Analytics Market Report	$4,000

2008 Speech Analytics
Description	Price	Delivery	Order
2008 Speech Analytics Market Report	$4,000

Hosted Contact Center Infrastructure
Description	Price	Delivery	Order
2008 Hosted Contact Center Infrastructure Market Report	$4,000

North American Outsourcing
Description	Price	Delivery	Order
2006 North American Contact Center Outsourcing Market Report	$1,750

Additional Reports for Sale
Description	Price	Delivery	Order
Guide to Successful Contact Center Offshore Outsourcing	$99.00

Learn More

To learn more about DMG Consulting LLC's industry-leading Quality Management/Liability Recording Product and Market Report and Consulting Services or about other reports that we have for sale, contact Donna Fluss at 973.325.2954 or info@dmgconsult.com.


	6/9/2009 - Interactive Voice Response (IVR) Market To Grow To $2.7 Billion By 2011
	6/5/2009 - Envision vs. Verint "Smackdown" on Speech Analytics for SMBs, but the Cloud is up Next (Customer Think)


	6/15/2009 - Hosted/Managed Service IVR Market Report (Abstract)
	6/10/2009 - VPI Contact Center QA Guide: Building a World-Class Quality Assurance Program
	6/8/2009 - 2008 - 2009 Quality Management/Liability Recording Product and Market Report Executive Summary


	5/20/2009 - Selecting the Right Speech Analytics Application (SearchCRM.com )
	5/12/2009 - Contact Center Performance Management Packages Deliver Actionable Results and Rapid Benefits (SupportIndustry.com)
	5/1/2009 - Will Customer Service Be Another Casualty of the Recession? (destinationCRM.com)

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