2009 Contact Center and Enterprise Performance Management Market Report (abstract)
By Donna Fluss
Discover why adoption of contact center performance management is quietly growing, despite the economic recession. The 2009 Contact Center and Enterprise Performance Management Market Report is the most complete guide to contact center and enterprise performance management available in the marketplace. It encompasses vendors, products, technology, market trends, opportunities, challenges, competitive landscape, best practices, market share, projections, adoption rate, benefits, return on investment, pricing and customer references. This Report gives prospects considering new systems or upgrades everything they need to select the right product and vendor and succeed with an implementation.
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