Contact Center and Back Office Research and Consulting Services
Our Services
Executives
& Managers
We collaborate with companies to develop strategies and leverage technology and operations to deliver outstanding customer experiences in contact centers and back offices.
Solution
Providers
We help technology and solution providers develop, position and deliver groundbreaking products and services that yield real competitive advantage.
Investor
Community
We deliver comprehensive market, company and product evaluations that help investment organizations select the right public and private companies to invest in.
Reports & Publications
2024 Workforce Management for the Enterprise in the Digital Era
This report provides an insightful analysis of the contemporary WFM market, competitive landscape, product suites, and the business, market, and technology trends and challenges confronting contact centers in...
The AI-Enabled Contact Center Guide
This report is designed to help contact center leaders navigate the complex, confusing, and rapidly changing AI market. The Report concentrates on the strategic, practical, and tactical application...
2023-2024 Enterprise Workforce Engagement Management Product and Market Report
This report analyzes 5 leading and contending vendors who are positioned to deliver the WEM platform of the future: Calabrio, Five9, NICE, OnviSource, and Verint. This Report is...
Our Customers
Recent News
- DMG Consulting Releases 2024 Workforce Management for the Enterprise in the Digital Era Report
- DMG Consulting Releases 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report
- DMG Consulting Releases 2023 – 2024 Contact Center as a Service Product and Market Report
- DMG Consulting Releases Special Edition Report – Generative AI: A New Paradigm for Contact Centers and Customer Service
About DMG
Who are we?
- Experts in contact center and back office
- Leaders in industry research and consulting
- Extensive experience in management, operations and technology
- Decades of project management experience
- Woman-owned
How do we help?
- Strategic goals
- Operational analysis
- Functional improvement
- Technical experience
- Fiscal responsibility