At-home Agent Business Case and Best Practices
By Donna Fluss
An At-home agent business model provides compelling benefits for enterprises and agents alike. For enterprises, it provides a cost effective, high quality, flexible, diverse labor pool with an unlimited geographical reach and no real estate costs. For agents it’s a great way to be part of the workforce, earning income while maintaining a work-life balance. Agents have flexible work hours, are not hampered by the time and cost of commuting (gas or public transportation) and do not need to invest in a professional wardrobe. Successfully implementing a remote agent initiative requires highly motivated and disciplined management and agents, the right technology and best practices to ensure an effective, productive operating environment that delivers world-class service.