The DMG Blog – Q&A Questions & Answers How does speech analytics perform trend analysis? Isn’t it just counting how often words are used?July 6, 2020 | Q&AWhat technology will help contact center agents manage the move to work from home permanently?May 26, 2020 | Q&AHow much historical data is needed for AI to improve forecast accuracy in workforce management?May 9, 2020 | Q&AHow should agents handle calls when customers are sharing their concerns about the Coronavirus pandemic?April 7, 2020 | Q&AWhat are some high-level considerations we should keep in mind as we evaluate cloud-based contact center infrastructure vendors in our RFP process?March 10, 2020 | Q&AWhat contact center organizational structure is being used by enterprises to deliver an exceptional customer experience?February 18, 2020 | Q&AHow should we use gamification in workforce management (WFM)?January 3, 2020 | Q&ACan I use workforce management for managing a back-office team?December 10, 2019 | Q&AIs voice biometrics used only for live-agent interactions or does it work with intelligent virtual agents too?November 11, 2019 | Q&AI’ve heard of speech analytics to analyze phone calls; what’s used for the new digital channels?October 9, 2019 | Q&AOlder Q&As » Categories Events Newsletters Posts Q&As Have a question for the DMG Q&A? Use the form below to submit to our team of experts. First Name*Last NameEmail Address* Company NameQuestion*CAPTCHANameThis field is for validation purposes and should be left unchanged.
