The DMG Blog – Q&A Questions & Answers How can we jumpstart post-pandemic planning while continuing our digital transformation?January 17, 2021 | Q&AWhat information should we include in a job description?December 1, 2020 | Q&AIs contact center performance management something more than advanced reporting?November 3, 2020 | Q&AWhat is predictive analytics and how is it being used in contact centers?October 9, 2020 | Q&AIs digital customer service another way of saying omni-channel?September 4, 2020 | Q&AIs there a robotic process automation application for contact centers?August 11, 2020 | Q&AHow does speech analytics perform trend analysis? Isn’t it just counting how often words are used?July 6, 2020 | Q&AWhat technology will help contact center agents manage the move to work from home permanently?May 26, 2020 | Q&AHow much historical data is needed for AI to improve forecast accuracy in workforce management?May 9, 2020 | Q&AHow should agents handle calls when customers are sharing their concerns about the Coronavirus pandemic?April 7, 2020 | Q&AOlder Q&As » Categories Events Newsletters Posts Q&As Have a question for the DMG Q&A? Use the form below to submit to our team of experts. First Name*Last NameEmail Address* Company NameQuestion*CAPTCHACommentsThis field is for validation purposes and should be left unchanged.
