Archive | Best Practices
Contact Center KPIs for the Post COVID-19 Era
Pandemic Proves the Flexibility of CCaaS Solutions
By DMG Consulting on April 20, 2020 in Best Practices, Cloud-Based Contact Center, DR/BC, Management [Contact Center], Pandemic, Posts
Contact Center Work-at-Home Guidelines for COVID-19 (whitepaper)
Tips for Mitigating the Impact of Pandemics on Contact Centers
By DMG Consulting on March 10, 2020 in Best Practices, Business Case, Disaster Recovery, Management [Contact Center], Pandemic, Posts
Call Center Quality Assurance Best Practices for Empowering Agents
By Chris Detmer on July 26, 2018 in Agent Management, Best Practices, Posts, Quality Management/Liability Recording