The Future of Contact Center Infrastructure is in the Cloud
Top benefits of cloud-based ACDs and outbound dialers for the contact center.
Why Contact Centers Are Moving to the Cloud
Making Sense of the Hosted Contact Center Infrastructure Market
New Rules for Managing Cloud-Based Contact Centers
Hosted, software-as-a-service (SaaS), or cloud-based solutions, are challenging the contact center market.
Future of Contact Centers Clearly Lies in the Clouds