New Rules for Managing Cloud-Based Contact Centers
Hosted, software-as-a-service (SaaS), or cloud-based solutions, are challenging the contact center market.
Future of Contact Centers Clearly Lies in the Clouds
Why Hosting Is Part of Your Future
The IT Cultural Shift Created by Hosted Contact Center Infrastructure
Understand the security risks of cloud-based contact centers.
Selecting A Hosted Contact Center Solution
Benefits and ROI of Hosted/Managed Service IVR
Why Hosted IVR May Be Right For You
The Recession’s Impact on Contact Center Technology Investments 2/15/2009 By Donna Fluss Connections Magazine Printer Friendly Format View this document on the publisher’s website. Three years ago, DMG Consulting predicted that the U.S. economy would enter a recession in 2009. While we did not anticipate the massive failure of financial institutions, we were expecting a […]