By Chris Detmer on October 5, 2017 in Bots, Customer Support Applications, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) [Contact Center], Technology, Trends, Voice Biometrics, Web Based Self Service
By DMG Consulting on August 18, 2017 in Automatic Call Distributors (ACDs), Cloud-Based Contact Center, Customer Journey, Customer Support Applications, Dialing, DMG in the News, Intelligent Virtual Agents, Knowledge Management, Mobility, Posts, Speech Analytics, Technology, Voice Biometrics
By DMG Consulting on February 10, 2011 in Contact Center, Customer Experience Management (CEM), Customer Support Applications, Publications, Servicing Applications
New Servicing/CRM System Benchmark Study Reveals Urgent Need for Change
By DMG Consulting on July 1, 2010 in Contact Center, Customer Support Applications, Publications, Servicing Applications
Learn about the customer relationship (CRM) movement and how the failed applications of the past can lead to a promising future.