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Contact Centers in the Web 2.0 World

Contact Centers in the Web 2.0 World Web 2.0 technologies can support your customer service processes. 2/1/2009 By Donna Fluss destinationCRM.com   Printer Friendly Format       View this document on the publisher’s website. The world of customer service is changing. The accepted wisdom used to be that for every unhappy customer, you could count on 11 more […]

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TEST What criteria should we use to determine if our call center is successful? Please provide specific quantitative and qualitative measures for evaluating success. 

TEST What criteria should we use to determine if our call center is successful? Please provide specific quantitative and qualitative measures for evaluating success.  11/15/2004 https://www.dmgconsult.com/publications/articles.asp?id=74 No Original Publisher -DMG Published Publications/Contact Center/Management Management VoiceXML, SALT, Technology, Contact Center, Call Center    

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