Archive | Return on Investment (ROI) [Contact Center]
Can Speech Analytics Deliver a Payback and Benefits?
By DMG Consulting on August 23, 2016 in Contact Center, Return on Investment (ROI) [Contact Center], Speech Analytics
Contact Center Cloud vs. On-Premise: Analyzing the Costs (Whitepaper)
By DMG Consulting on September 15, 2014 in Cloud-Based Contact Center, Return on Investment (ROI) [Contact Center], Whitepapers
Building the Business Case for a Cloud-Based Contact Center Solution (Whitepaper)
By DMG Consulting on March 1, 2013 in Business Case, Cloud-Based Contact Center, Return on Investment (ROI) [Contact Center], Whitepapers
Making WFM Work: Best Practices and ROI Model (Whitepaper)
By DMG Consulting on April 10, 2011 in Return on Investment (ROI) [Contact Center], Whitepapers, Workforce Management
Next-Generation QA Solutions Take ROI to the Next Level (Whitepaper)
By DMG Consulting on November 29, 2010 in Quality Management/Liability Recording, Return on Investment (ROI) [Contact Center], Whitepapers
The ROI of speech analytics for the call center
By DMG Consulting on May 5, 2008 in Contact Center, Publications, Return on Investment (ROI) [Contact Center], Speech Analytics
The ROI of speech analytics for the call center
ROI for IP contact centers
By DMG Consulting on September 4, 2007 in Contact Center, IP Contact Center, Publications, Return on Investment (ROI) [Contact Center]
ROI for IP contact centers
Playing and Winning the Numbers Game
By DMG Consulting on November 5, 2002 in Contact Center, Customer Relationship Management (CRM), Publications, Return on Investment (ROI) [CEM], Return on Investment (ROI) [Contact Center]
Playing and Winning the Numbers Game
Contact Center Investments: Strategies for the Recovery
By DMG Consulting on September 26, 2002 in Contact Center, Management [Contact Center], Publications, Return on Investment (ROI) [Contact Center]
Contact Center Investments: Strategies for the Recovery