By DMG Consulting on August 2, 2017 in Channels [Contact Center], Omni-Channel Contact Center, Posts, Servicing Applications, Technology
By DMG Consulting on February 10, 2011 in Contact Center, Customer Experience Management (CEM), Customer Support Applications, Publications, Servicing Applications
New Servicing/CRM System Benchmark Study Reveals Urgent Need for Change
By DMG Consulting on July 1, 2010 in Contact Center, Customer Support Applications, Publications, Servicing Applications
Learn about the customer relationship (CRM) movement and how the failed applications of the past can lead to a promising future.