Archive | Trends
Contact Center and CX Priorities: 2021 Enterprise Survey Results
AI Will Change the Service Game, Eventually
By DMG Consulting on May 21, 2020 in Artificial Intelligence, Customer Service, Digital Transformation, Millenials, Posts, Technology, Trends
5 Customer Service Trends That Point to a Promising Future
By DMG Consulting on May 21, 2020 in Artificial Intelligence, Big Data, Cloud-Based Contact Center, Digital Transformation, Intelligent Automaion, Intelligent Virtual Agents, Posts, Robotic Process Automation, Technology, Trends
Applications that Improve the Customer Journey
By DMG Consulting on August 10, 2018 in Bots, Customer Support Applications, Intelligent Virtual Agents, Intelligent Virtual Agents, Newsletter, Technology, Trends, Voice Biometrics, Web Based Self Service
Great Service is a Customer Right (whitepaper)
The 3 Contact Center Applications That Pay for Themselves
By Chris Detmer on October 5, 2017 in Bots, Customer Support Applications, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) [Contact Center], Technology, Trends, Voice Biometrics, Web Based Self Service
IVR to the Rescue! A Benchmarking Study of 2010 Enterprise, Contact Center and IT Priorities and the Critical Role of IVRs in Achieving These Goals (Whitepaper)
Contact Center Innovation: What to Expect in 2010
By DMG Consulting on January 25, 2010 in Contact Center, Publications, Strategy [Contact Center], Trends
Contact Center Innovation: What to Expect in 2010
Emerging contact center technology trends
Emerging contact center technology trends
Seven Trends Driving Contact Center Innovation
By DMG Consulting on February 2, 2009 in Contact Center, Management [Contact Center], Publications, Strategy [Contact Center], Trends
Seven Trends Driving Contact Center Innovation