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How Strong is Cisco’s Commitment to the Contact Center Market?

How Strong is Cisco’s Commitment to the Contact Center Market? How Strong is Cisco’s Commitment to the Contact Center Market? 3/13/2003 By Donna Fluss ICCM Weekly   Printer Friendly Format       View this document on the publisher’s website. Few in the market question the importance of Internet Protocol (IP) telephony or its prominent position in the future […]

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Workforce Management for E-Mails – Now is a Great Time to Invest! 

Workforce Management for E-Mails – Now is a Great Time to Invest! Workforce Management for E-Mails – Now is a Great Time to Invest! Enterprises have to do a much better job of providing service in order not to alienate customers in the e-mail channel. 10/3/2002 By Donna Fluss ICCM Weekly   Printer Friendly Format       View […]

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