Archive | IVR/Speech Recognition
IVR Optimization Improves Service and Reduces Costs
Your Customers Deserve a Better IVR (whitepaper)
By Harold Fluss on March 30, 2017 in IVR Analytics, IVR/Speech Recognition, Self-Service, Whitepapers
Why You Should Care about Your IVR
Improving Customer Experience with IVR (Whitepaper)
By DMG Consulting on May 23, 2014 in IVR Analytics, IVR/Speech Recognition, Voice Biometrics, Whitepapers
How to Get the Most Out Of Proactive Customer Care
By DMG Consulting on May 10, 2011 in Contact Center, IVR/Speech Recognition, Proactive Customer Care, Publications, Self-Service
How to Get the Most Out Of Proactive Customer Care
Separating Fact From Fiction
Separating Fact From Fiction
Speaking of Solid Payback
Speaking of Solid Payback
Hosted IVR Vendors Are Here to Serve
Hosted IVR Vendors Are Here to Serve
IVR is not a Field of Dreams
IVR is not a Field of Dreams
Finding the Balance between IVR and Live-Agent Support
Finding the Balance between IVR and Live-Agent Support
The Art and Science of Developing Effective IVR Applications
The Art and Science of Developing Effective IVR Applications
Let’s Make a Deal – A transitioning IVR market gives buyers negotiating power.
A transitioning interactive voice response system (IVR) market gives buyers negotiating power.
Helping your IVR Realize its Potential
Helping your IVR Realize its Potential
Insurance Property and Casualty – Enhance the Caller Experience and Increase Policyholder Loyalty with Voice Self-Service (Whitepaper)
Insurance Providers – Using Voice Self-Service to Enhance the Customer Experience for Health Care Insurance Companies (Whitepaper)
Financial Services – Using Voice Self-Service to Enhance the Retail Banking Experience (Whitepaper)
IVR to the Rescue! A Benchmarking Study of 2010 Enterprise, Contact Center and IT Priorities and the Critical Role of IVRs in Achieving These Goals (Whitepaper)
Benefits and ROI of Hosted/Managed Service IVR
By DMG Consulting on October 1, 2009 in Cloud-Based Contact Center, Contact Center, IVR/Speech Recognition, Publications, Self-Service
Benefits and ROI of Hosted/Managed Service IVR
Voice Self-Service to the Rescue
Hosted/Managed Service IVR Market Report (Abstract) (Whitepaper)
Self-Service: Putting Customers First Makes You a Winner (Whitepaper)
The Recession’s Impact on Contact Center Technology Investments
By DMG Consulting on February 15, 2009 in Cloud-Based Contact Center, Contact Center, IVR/Speech Recognition, Publications, Self-Service, Workforce Optimization
The Recession’s Impact on Contact Center Technology Investments 2/15/2009 By Donna Fluss Connections Magazine Printer Friendly Format View this document on the publisher’s website. Three years ago, DMG Consulting predicted that the U.S. economy would enter a recession in 2009. While we did not anticipate the massive failure of financial institutions, we were expecting a […]
IVR Goes Proactive
By DMG Consulting on February 1, 2009 in Contact Center, Dialing, IVR/Speech Recognition, Publications, Self-Service
IVR Goes Proactive