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Contact Center Post COVID-19

Contact Centers Post COVID-19 (whitepaper)

June 2020
By Donna Fluss

Introduction

As the coronavirus pandemic recedes and states begin the process of opening up their economies and businesses, it’s time to transition from emergency response mode to a “new normal.” This white paper will help you create a roadmap to succeed in the post-COVID-19 era by creating a “new normal” for your contact centers that enables your organization to deliver an outstanding customer experience in a cost-effective manner.

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