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Customer Process Changes Improve Performance of Self-Service Application 

Customer Process Changes Improve Performance of Self-Service Application 

1/2/2008

https://www.dmgconsult.com/publications/articles.asp?id=166

http://www.crmxchange.com/speech/jan08.asp

CRMXchange

Publications/Self-Service, Publications/Self-Service/ IVR/Speech Recognition

Self-Service

Self-service, customer service, Contact Center, Call Center

 

 

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