Customer Process Changes Improve Performance of Self-Service Application
1/2/2008
https://www.dmgconsult.com/publications/articles.asp?id=166
http://www.crmxchange.com/speech/jan08.asp
CRMXchange
Publications/Self-Service, Publications/Self-Service/ IVR/Speech Recognition
Self-Service
Self-service, customer service, Contact Center, Call Center