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DMG Consulting Publishes 2005 Quality Management/Liability Recording Mid-Year Market Share Update

DMG Consulting Publishes 2005 Quality Management/Liability Recording Mid-Year Market Share Update

DMG Consulting Publishes 2005 Quality Management/Liability Recording Mid-Year Market Share Update

11/7/2005

      

West Orange, NJ — November 7, 2005 — DMG Consulting LLC, a leading provider of customer-focused business strategy, operations, and technology services, today released its 2005 Quality Management/Liability Recording Mid-Year Market Share Update, a semi-annual supplement to its annual Quality Management/Liability Product and Market Report.

The Mid-Year Update provides comprehensive revenue and market share analyses for all segments of the contact center quality management/liability recording marketplace, including VoIP, eLearning, coaching, performance management, and speech analytics.

The Update examines market activity in several key industries, including financial trading, public safety, government and defense, and air traffic control. It provides a detailed market share analysis by vendor for the total market and the QM/Recording segments of the market. Furthermore, the Update breaks down revenue for the first-half of 2005 by application, sales channel, geography, and vertical. It also compares revenue and market figures for full-year 2004 with the first half of 2005, revealing key trends.

The 2005 Quality Management/Liability Recording Mid-Year Market Share Update is ideally suited to two audiences – companies looking to purchase solutions and vendors providing products,” stated Donna Fluss, author of the Update and founder and principal of DMG Consulting LLC. “From the perspective of customers looking to improve their operations, the report provides invaluable information about the best technologies available today and market trends. Vendors will benefit from the objective analysis of their business, and will gain insightful competitive intelligence about others in this sector.”

The 2005 Quality Management/Liability Recording Mid-Year Market Share Update is currently available for electronic orders on the DMG web site at www.dmgconsult.com, or can be purchased by calling Deborah Navarra at 516-628-1098.

About the Author

Donna Fluss is Principal of DMG Consulting LLC, specializing in contact centers and real-time analytics for Global 2000 and emerging companies such as Nortel, RealNetworks, J. Jill Group, Stride Rite, MCI, HBCS, and Internet Order. She is a recognized leader and visionary in contact centers and real-time analytics, and a highly sought-after writer and speaker. Ms. Fluss is the author of the newly released book, The Real-Time Contact Center, a guide for transforming reactive, cost-oriented contact centers into proactive, engaged, real-time profit-oriented organizations. She is widely quoted in leading business publications, and writes regularly for Call Center Magazine, ICCM Weekly, Line56.com, Europecontactcenter.com, CRMXchange, Speech Technology, CRM Guru, 1to1 Magazine, and GreaterChinaCRM. She previously was a Vice President and Research Director in Gartner’s CRM practice, where she doubled the revenue of the customer-service strategy area, and consulted to more than 3,000 clients. Ms. Fluss also was a senior manager and leading business transformation and merger expert at Chase Manhattan Bank. For more information, visit the DMG Consulting website, www.dmgconsult.com, or contact Ms. Fluss at donna.fluss@dmgconsult.com.

About DMG Consulting LLC

DMG Consulting LLC delivers customer-focused business strategy, operations and technology for Global 2000 and emerging companies such as Nortel, RealNetworks, J. Jill Group, Stride Rite, MCI, HBCS, and Internet Order.

DMG Consulting LLC is a registered trademark of DMG Consulting LLC, protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.