DMG’s mission is to help clients unite their marketing and service functions so they can deliver an outstanding, personalized and differentiated experience throughout the customer journey. We work with companies across a range of industries – including financial services, insurance, healthcare, retail, travel and entertainment, manufacturing, higher education, outsourcing, government and not-for-profits – to build highly effective contact center and back-office operating environments by leveraging technology, processes and people to effect meaningful, lasting change.
Executives & Managers
We advise executives and managers on how to grow sales and profits by improving operations, optimizing employee performance, and enhancing technology to boost customer loyalty and repeat business. Our guidance helps executives and managers transform their contact center and back-office environments with actionable recommendations and strategies to achieve tangible, positive change. With more than 2,000 successful engagements, we are recognized for our effectiveness and quick return on investment – our work often pays for itself in as little as three months.
Similarly, we work with technology and solution providers to develop products and services that help companies in their ongoing quest to deliver on the promise of customer experience excellence. DMG offers advice on everything from strategic market trends and direction, to new product design and innovation, to value-added product features and forward-thinking road maps. We help technology and solution providers design and market the products and services their users need and want to differentiate themselves in a crowded market, and position our clients to continue to innovate over time.
Finally, we serve the investor community with our primary research, due diligence and market analyses, designed to help them make the most informed and profitable public and private technology investment decisions. Our expertise in various IT sectors and our experience in helping develop products, strategies and leadership teams make DMG a valuable partner to the investor community.
If you can’t find what you’re looking for here, or you’re interested in some custom service designed specifically for your needs, contact us or submit a question to our DMG experts.