Hosted Contact Centers are Ready for Prime Time
By Donna Fluss
Hosted contact center solutions are capturing the interest of IT and contact center managers around the world with their unique value proposition. This white paper examines the benefits of hosted contact center solutions, reviews and compares the underlying technologies and provides criteria for selecting the right solution. All organizations – carriers, outsourcers, enterprises and governments – considering either new investments or upgrades to their existing contact center infrastructure should read this paper. Hosted contact center offerings altering the market dynamic and redefining the rules for contact center investments.