Hosted/Managed Service IVR Market Report (Abstract)
By Donna Fluss
After years of relative quiet, the IVR market is attracting a lot of attention and investment dollars. Sales of IVR are now
growing rapidly based on the strength of new applications and product innovation from the highly competitive hosted/managed service providers. The recession has sped up the pace of adoption and infused life into the hosted/managed service IVR market. Organizations of all types – companies large and small, governments, higher education, non-profits, etc. – that previously bypassed hosted/managed service IVR offerings are not only considering these offerings, but making commitments.