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I am looking for a job as a call center agent, and I’d like to prepare for the interview process. What type of questions will be asked, and what skills will the interviewer be looking for? Any advice you can share would be appreciated.

I am looking for a job as a call center agent, and I’d like to prepare for the interview process. What type of questions will be asked, and what skills will the interviewer be looking for? Any advice you can share would be appreciated.

5/20/2008

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Question
I am looking for a job as a call center agent, and I’d like to prepare for the interview process. What type of questions will be asked, and what skills will the interviewer be looking for? Any advice you can share would be appreciated.

Answer

The call center is a dynamic and fast-paced department. It’s a highly-structured operating environment where constant change is the norm. Having said that, a typical call center agent candidate profile includes the following skill set requirements:

  • Excellent oral and written communication and interpersonal skills
  • Professional and courteous demeanor
  • Ability to multi-task in a fast-paced, high-volume environment

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