What’s the difference between real-time guidance and next-best-action recommendations in interaction analytics solutions?October 12, 2022October 12, 2022Q&A
How Artificial Intelligence Is Transforming CXSeptember 28, 2022September 28, 2022Artificial Intelligence (AI), Customer Experience (CX), Posts, Systems & Applications
DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise ReportSeptember 28, 2022September 28, 2022Press Release
How do we schedule seats for agents when they only work on-site part of the time?September 13, 2022September 14, 2022Q&A
IVAs: Self-Service Solutions that WorkAugust 16, 2022August 16, 2022Artificial Intelligence (AI), Customer Experience (CX), Digital Customer Service, Digital Transformation, Posts, Self-Service / IVR / IVA, Systems & Applications
How are contact centers and their systems using predictive analytics?August 16, 2022August 16, 2022Q&A