Preparing your Contact Center for H1N1 and Other Disasters: A Guide for Business Continuity and Recovery
By Donna Fluss
If the H1N1 influenza, formerly known as the swine flu, strikes in your area, your contact center is at major risk of being forced to close down for anywhere from one to a few weeks. Government health agencies around the world are warning businesses, schools, colleges, nursing homes, camps and other environments that have dense populations living or working together that they need to be prepared to contain outbreaks.
Contact centers and other people-intensive businesses must be prepared to work with a skeleton staff or to close down infected locations to limit the spread of disease, while keeping their operations going. This guide outlines the steps necessary for enterprises to ensure that their contact centers are prepared for a worst-case scenario that forces the closure of their physical sites. While there is no way to prevent a pandemic or other disaster, there are ways to minimize the disruption it causes and its impact on your business.