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QM/Recording (WFO) Market Growing by 16.8% in 2007

QM/Recording (WFO) Market Growing by 16.8% in 2007

QM/Recording (WFO) Market Growing by 16.8% in 2007



West Orange, NJ – November 14, 2007 – DMG Consulting LLC, the leading provider of contact center and real-time analytics market research and customer-focused business strategy, operations, and technology consulting services, today published the 2007 Quality Management/Liability Recording Mid-Year Market Share Report. This comprehensive financial analysis provides transparency on the trends that are driving strong and steady organic growth rates, and acquisitions that are having a significant impact on market dynamics. The Report also features projections for this market segment based on economic conditions and continuing market momentum.

DMG Consulting reports that the Quality Management/Recording (Workforce Optimization) market continues to grow at a very rapid rate, increasing by 16.8% during the first half of 2007 from the same period in 2006. This growth comes on the heels of a 108% increase in market size during 2006, according to DMG. As importantly, the projections included in this Report indicate strong growth through 2008. “2007 is shaping up to be another very good year for this market,” stated Donna Fluss, Founder and President of DMG Consulting. “2007 has started off very strong,” Fluss observes, “and continuing momentum will be driven by acquisitions that expand the revenue base of market participants, new and enhanced offerings, and organic growth.”

DMG Consulting’s 2007 Quality Management/Liability Recording Mid-Year Market Share Report provides a comprehensive and accurate market share analysis of the Quality Management/Recording (also known as Workforce Optimization, or WFO) technology segment. This market has been one of the top performers in the contact center market for the past four years. The Mid-Year Report analyzes all revenue and market share components for the leading and contending vendors. It addresses quality assurance and recording solutions and all related applications, including speech analytics, performance management, surveying, coaching, eLearning, and workforce management. This Report is essential for vendors, financial analysts and investors looking to understand the current and future performance of the 45 competitors in the market.

The 2007 Quality Management/Liability Recording Mid-Year Market Share Report

To learn more about the 2007 Quality Management/Liability Recording Mid-Year Market Report or to order a copy, go to, or contact Deborah Navarra at 516-628-1098 or

About DMG Consulting LLC

DMG Consulting LLC is an advisory and consulting firm specializing in contact centers and real-time analytics. We are a strategic advisor to end users and vendors, large and small. Our mission is to help our clients build world-class contact centers by leveraging technology, process and people. We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. And, we help vendors develop products and services that deliver differentiated innovation and benefits that suit the current and future needs of end users. DMG Consulting is also the leading provider of industry research for many segments of the contact center market, including: Quality Management/Liability Recording, Speech Analytics, Performance Management, Surveying, Workforce Management, Contact Center Outsourcing and Hosted Contact Center Solutions. DMG Consulting is a leading contributor to contact center, CRM and general business publications around the world. DMG Consulting publishes 2 to 3 articles monthly that are read by over 1 million readers around the globe.