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Quality Management/Liability Recording Market Grows by 85.5% in First-Half 2006

Quality Management/Liability Recording Market Grows by 85.5% in First-Half 2006

Quality Management/Liability Recording Market Grows by 85.5% in First-Half 2006

12/7/2006

      

WEST ORANGE, NJ—December 7, 2006— DMG Consulting LLC, the leading provider of contact center and real-time analytics market research and consulting services, has published its 2006 Quality Management/Liability Recording Mid-Year Market Share Update. This comprehensive financial analysis provides transparency into the dynamic quality management/liability recording market. This Report is ideal for executives and managers who want to understand market trends, companies purchasing solutions or vendors offering products.

“This has been an exciting six months for this market,” says Donna Fluss, President of DMG Consulting and the Report’s author. “Acquisitions, new market entrants and emerging high-value applications are altering the market landscape to the great benefit of end users.” Fluss predicts that “the next six months will see significant changes in market dynamics.”

The 2006 Quality Management/Liability Recording Mid-Year Market Share Update thoroughly analyzes all aspects of this market. It presents application revenue for rapidly evolving contact center technology applications, including performance management, speech analytics, surveying, coaching, eLearning and workforce management. This Report provides an overall analysis and breakdown by segment – recording/QM, contact center with and without workforce management – for the 19 top companies. The 2006 edition includes two new analyses: a breakout of TDM vs. IP recording revenue and a breakdown of revenue by application.

The 2006 Quality Management/Liability Recording Mid-Year Market Share Update is currently available for electronic orders on DMG’s Web site, www.dmgconsult.com, or by calling Deborah Navarra at 516-628-1098.

About DMG Consulting LLC

DMG Consulting LLC is a strategic advisor to companies large and small. Our mission is to help companies build effective contact center and service environments that provide an outstanding customer experience. We achieve this goal by helping our clients leverage technology, process and people to optimize operational efficiency, sales and profits. Our actionable strategies and tactics effect change in clients’ internal process and technology to maximize the returns from all customer-facing activities – sales, marketing and customer service. Our customers include Global 2000 companies such as Nortel, RealNetworks, Sub-Zero/Wolf, Stride Rite, Sun Microsystems, Carlson, J. Jill Group and HBCS.

CONTACT:
Deborah Navarra
DMG Consulting LLC
516-628-1098
Deborah.navarra@dmgconsult.com
www.dmgconsult.com