For Speech Analytics, the Best Is Yet to Come August 12, 2013Contact Center, Interaction Analytics (Speech & Text), Publications
Changing the Face of Workforce OptimizationMarch 1, 2013Contact Center, Contact Center: Analytics, Publications, Workforce Optimization (WFO)
Improving the Customer Experience with IVR AnalyticsNovember 10, 2012Contact Center, Contact Center: Analytics, Customer Experience Analytics, IVR Analytics, Publications, Self-Service / IVR / IVA
It’s Time to Get Serious About Back Office Performance October 25, 2012Back Office, Publications, Technology [Back Office]
Our organization is getting ready to implement speech analytics for the first time. What are some of the top uses of the solution that we should consider?September 10, 2012Q&A
Desktop analytics: A game changer for contact centers, back offices March 13, 2012Back Office, Contact Center, Desktop Analytics, Operations [Back Office], Publications
Speech Analytics Gets Down to Business February 23, 2012Contact Center, Interaction Analytics (Speech & Text), Publications
Speech analytics is worth the pain January 23, 2012Contact Center, Interaction Analytics (Speech & Text), Publications, Voice of the Customer (VoC) / Surveying