These 8 Technologies Are Transforming the Contact CenterAugust 18, 2017Automatic Call Distributors (ACDs), Cloud Technology, Customer Journey Analytics (CIA), Dialing, DMG in the News, Intelligent Virtual Agents, Interaction Analytics (Speech & Text), Knowledge Management, Mobility, Posts, Systems & Applications, Technology & Applications, Voice Biometrics
The Omni-Channel Agent ExperienceAugust 2, 2017Channels [Contact Center], Omni-Channel Contact Center, Posts, Servicing Applications, Technology & Applications