Speech analytics is worth the pain January 23, 2012Contact Center, Interaction Analytics (Speech & Text), Publications, Voice of the Customer (VoC) / Surveying
New Rules for Managing Cloud-Based Contact CentersJanuary 13, 2012Cloud Technology, Contact Center, Publications
Speech Analytics in the Voice of the Customer Era January 3, 2012Contact Center, Interaction Analytics (Speech & Text), Publications, Social Media, Voice of the Customer (VoC) / Surveying
Redefining CRM – Why one size fits all no longer does January 3, 2012Customer Relationship Management (CRM), General [CRM], Publications