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Tag Archives | Customer Experience

A Channel is a Channel

A Channel is a Channel Headlines shout the power and benefits of the newest “servicing” channels – one day it is social media and the next it is chat. In fact, no single channel is more important than another. What matters is that customers, prospects, partners, and everyone else receives a response in their channel [...]
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Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line (whitepaper)

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