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Tag Archives | Interactive Voice Response

Applications that Improve the Customer Journey

By on August 10, 2018 in Bots, Customer Support Applications, Intelligent Virtual Agents, Intelligent Virtual Agents, Newsletter, Technology, Trends, Voice Biometrics, Web Based Self Service
Applications that Improve the Customer Journey Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Voice biometrics is another high-tech solution that is going mainstream; a leading bank’s recent ad campaign [...]
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The 3 Contact Center Applications That Pay for Themselves

By on October 5, 2017 in Bots, Customer Support Applications, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) [Contact Center], Technology, Trends, Voice Biometrics, Web Based Self Service
Thank you for your interest in DMG Consulting's publications Please complete the registration form below. First Name*Last NameEmail Address* Monthly DMG Newsletter I would like to receive the monthly DMG Newsletter EmailThis field is for validation purposes and should be left unchanged. Close The 3 Contact Center Applications That Pay for Themselves 9/29/2017 By Donna [...]
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The Recession’s Impact on Contact Center Technology Investments

By on February 15, 2009 in Cloud-Based Contact Center, Contact Center, IVR/Speech Recognition, Publications, Self-Service, Workforce Optimization

The Recession’s Impact on Contact Center Technology Investments 2/15/2009 By Donna Fluss Connections Magazine   Printer Friendly Format       View this document on the publisher’s website. Three years ago, DMG Consulting predicted that the U.S. economy would enter a recession in 2009. While we did not anticipate the massive failure of financial institutions, we were expecting a […]

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