Tag Archives | Interactive Voice Response
AI: On the Right Path but Not Yet Real
The 3 Contact Center Applications That Pay for Themselves
By Chris Detmer on October 5, 2017 in Bots, Customer Support Applications, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) [Contact Center], Technology, Trends, Voice Biometrics, Web Based Self Service
IVR Optimization Improves Service and Reduces Costs
IVR Optimization Improves Service and Reduces Costs
Your Customers Deserve a Better IVR (whitepaper)
By Harold Fluss on March 30, 2017 in IVR Analytics, IVR/Speech Recognition, Self-Service, Whitepapers
Voice Is Changing, Not Disappearing
By DMG Consulting on July 28, 2014 in Contact Center, Customer Journey, Publications, Self-Service, Speech Analytics, Visual IVR
Voice Is Changing, Not Disappearing
Improving the Customer Experience with IVR Analytics
By DMG Consulting on November 10, 2012 in Contact Center, Contact Center: Analytics, Customer Experience Analytics, IVR Analytics, Publications, Self-Service
Improving the Customer Experience with IVR Analytics
Benefits and ROI of Hosted/Managed Service IVR
By DMG Consulting on October 1, 2009 in Cloud-Based Contact Center, Contact Center, IVR/Speech Recognition, Publications, Self-Service
Benefits and ROI of Hosted/Managed Service IVR
Why Hosted IVR May Be Right For You
By DMG Consulting on July 1, 2009 in Cloud-Based Contact Center, Contact Center, Publications, Self-Service, Web Based Self Service
Why Hosted IVR May Be Right For You
The Recession’s Impact on Contact Center Technology Investments
By DMG Consulting on February 15, 2009 in Cloud-Based Contact Center, Contact Center, IVR/Speech Recognition, Publications, Self-Service, Workforce Optimization
The Recession’s Impact on Contact Center Technology Investments 2/15/2009 By Donna Fluss Connections Magazine Printer Friendly Format View this document on the publisher’s website. Three years ago, DMG Consulting predicted that the U.S. economy would enter a recession in 2009. While we did not anticipate the massive failure of financial institutions, we were expecting a […]
The Rise of Proactive Customer Care
By DMG Consulting on February 2, 2009 in Contact Center, Dialing, Proactive Customer Care, Publications, Self-Service
The Rise of Proactive Customer Care
IVR Goes Proactive
By DMG Consulting on February 1, 2009 in Contact Center, Dialing, IVR/Speech Recognition, Publications, Self-Service
IVR Goes Proactive
Techniques for Decreasing Agent Attrition
Techniques for Decreasing Agent Attrition
Dialing Isn’t Dead
Dialing Isn’t Dead