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Surveying is Still the Most Effective Method for Measuring Customer Satisfaction

Surveying is Still the Most Effective Method for Measuring Customer Satisfaction 8/13/2009 https://dmgconsult.com/publications/articles.asp?id=204 http://www.supportindustry.com/asktheexpert/surveying.htm SupportIndustry.com Publications/Contact Center/Surveying Surveying Surveying, Surveys, Customer Service, Contact Center, Call Center    

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Feedback Is the Future – Contact center surveying is evolving into enterprise feedback management. 

Feedback Is the Future – Contact Center Surveying is Evolving into Enterprise Feedback Management. 12/1/2008 By Donna Fluss destinationCRM.com   Printer Friendly Format       View this document on the publisher’s website. Contact center surveying/feedback and analytics applications, while still evolving, show great promise for companies of all sizes. Vendors are developing and enhancing solutions to create products […]

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